topic Re: Forgot pin in Get Support

Forgot pin

Psingh1511 — Thu, 06 Jan 2022 08:04:09 GMT

What to do if I forgot my pin ?

Re: Forgot pin

computergeek541 — Mon, 26 Jul 2021 19:20:48 GMT

@Psingh1511 wrote:
What to do if I forgot my pin ?

To reset/change your account PIN, you will need to open a ticket by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Forgot pin

Anonymous — Mon, 26 Jul 2021 16:31:25 GMT

@Psingh1511 : First have a look in your old texts from 611 if you keep everything like I do. You would have got a text with the PIN.

Re: Forgot pin

Anonymous — Mon, 26 Jul 2021 16:43:07 GMT

@Psingh1511

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number, > if you know put it,
your phone number,
your account 4 digit pin, > forgetting
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Forgot pin

darlicious — Mon, 26 Jul 2021 18:22:01 GMT

@Psingh1511

If you cannot find your pin# in your text messages from 611 as suggested by @Anonymous here is my never fail method ( at least for me!😃)of sending a private message....

Send a private message... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the moderators click below: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437