topic Re: Payment in Get Support

Payment

Dzaz — Thu, 06 Jan 2022 08:03:30 GMT

our credit card number expired.

I have registered a new credit card. I try to make a payment of amount due. Message your account has enough balance shown but plan is still marked Expired.

logout and back in . Tried again same message displayed when I select Reactiveate plan.

help

Re: Payment

JK8 — Sat, 24 Jul 2021 16:28:30 GMT

@Dzaz

In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

Re: Payment

Dunkman — Sat, 24 Jul 2021 16:29:35 GMT

@Dzaz

The website is finicky. Try a different web browser, clear cache or incognito mode. Try again. If still not working, manually select funds equivalent to your monthly plan fee.

You can also try by dialing 611 on your phone (if you know your PIN).

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Payment

Dzaz — Sat, 24 Jul 2021 16:31:34 GMT

Thanks.

Yes to finiky. Amount due is not displayed on the make a payment page.

Re: Payment

Dunkman — Sat, 24 Jul 2021 16:34:15 GMT

@Dzaz wrote:
Thanks.

Yes to finiky. Amount due is not displayed on the make a payment page.

@Dzaz

If amount due is not shown, then manually choose the amount to be paid. Either via self service or dial 611 on your phone. That should reactivate your plan

Re: Payment

Dzaz — Sat, 24 Jul 2021 16:34:38 GMT

Thanks

the manual enter funds worked.

Re: Payment

benfatto — Sat, 24 Jul 2021 17:40:53 GMT

@Dzaz You can ignore Expired notifications as long as your phone is working.

Re: Payment

Anonymous — Sat, 24 Jul 2021 17:49:40 GMT

@Dzaz

i suggest you can try to Remove your credit card and Logout and after 2 minutes

log in to re entered.

and you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

just make sure your credit card number and your address match the same,

sometime your typing it but is a one word or letter or number is a wrong or is missing just make sure for it.

How Update Or Remove Your Payment Card,

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Good Luck

Re: Payment

HALIMACS — Sat, 24 Jul 2021 17:56:51 GMT

@Dzaz wrote:
Thanks

the manual enter funds worked.

Glad the manual payment option worked, @Dzaz

To update a new credit card (if not yet successfully done), follow below steps to avoid common glitches that may occur:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields