topic Re: Submit a ticket error in Get Support

Re: Submit a ticket error

rneveu — Thu, 06 Jan 2022 08:03:27 GMT

my phone is not registered to the network and when i try to submit a ticket it won't let me

Re: Submit a ticket error

JK8 — Sat, 24 Jul 2021 01:03:18 GMT

@rneveu wrote:
my phone is not registered to the network and when i try to submit a ticket it won't let me

Is your phone unlocked?

Re: Submit a ticket error

softech — Sat, 24 Jul 2021 01:13:49 GMT

@rneveu yes.. is that a new phone? or you have been using the phone and just stopped working?

and... with the ticket opening? what was the error? you just can't get through Chatbot/SIMON to get to ticket opening? Let us know and I can try to tell you what to type to get to actual ticket open screen

or if you like, you can private message Mod team directly , except it might be slower, this is the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submit a ticket error

esjliv — Sat, 24 Jul 2021 02:26:08 GMT

@rneveu wrote:
my phone is not registered to the network and when i try to submit a ticket it won't let me

Hello @rneveu

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Submit a ticket error

rneveu — Sat, 24 Jul 2021 03:44:36 GMT

ya that didn't work

Re: Submit a ticket error

Dunkman — Sat, 24 Jul 2021 04:11:57 GMT

@rneveu wrote:
ya that didn't work

@rneveu

It would be helpful to provide details about your situation. Then the community members can provide more helpful advice.