topic Re: upgrading plan in Get Support

upgrading plan

Lisa65 — Thu, 06 Jan 2022 08:02:58 GMT

Tried to upgrade plan but was charged twice

Re: upgrading plan

darlicious — Thu, 22 Jul 2021 16:24:04 GMT

Is the extra charge now in your available funds in your account? its easier to just use it for your next renewal as it takes up to 30 days for a refund. Otherwise contact the moderators.

Re: upgrading plan

softech — Thu, 22 Jul 2021 16:24:58 GMT

@Lisa65 when you requested plan change, there was an option to change Immediately or change at the end of the cycle. You might have chose Change Immediately and hence they will charge you the new plan charge at once.

If you notice it charged you twice with the new plan charge, either you have accidentally clicked twice or PM made a mistake. But if you check My Account, any chance the 2nd duplicated charge is there as Available Fund? If so, that Available Fund will be used in the next renewal (one month later). You can leave it there if you want to

Or if you really want duplicated charge refunded, you can contact Mod :

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: upgrading plan

Triguy — Thu, 22 Jul 2021 16:25:40 GMT

You would be better off to leave the credit which could be used for your next payments.

If you want a refund, there is no guarantee but you could submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.