topic Re: payment in Get Support

payment

Minhtt22403 — Thu, 06 Jan 2022 08:02:40 GMT

Hi, my name is Minh. I cannot do the payment by voucher. Can you help me?

Thank you.

Re: payment

Dunkman — Wed, 21 Jul 2021 16:19:40 GMT

@Minhtt22403

Some vouchers take a few hours up to 24 hours to activate.

You can either try via self service account or by phoning 611 on your phone.

Re: payment

Anonymous — Wed, 21 Jul 2021 16:23:37 GMT

@Minhtt22403 : If you have multiple 12 digit sets then be sure to use the one that says PIN.

Re: payment

LurganIeUk — Wed, 21 Jul 2021 16:56:14 GMT

Ask @darlicious

Re: payment

Anonymous — Wed, 21 Jul 2021 17:24:57 GMT

@Minhtt22403

To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.

or Dial (*611 or 1-855-4PUBLIC) (1-855-478-2542) Enter their 10 digit phone number.

Press (1) and (1) again and enter the 12 digit pin # from the voucher. The voice says if you have been successful and the phone gets an immediate SMS text that says a successful payment has been made to the account.

Re: payment

WendyLiu — Wed, 21 Jul 2021 17:49:17 GMT

Re: payment

darlicious — Wed, 21 Jul 2021 19:10:21 GMT

@Minhtt22403

IOh but that may not lead to a solution for them but it may be helpful to you in future.....here it is...

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: payment

Yummy — Wed, 21 Jul 2021 20:38:10 GMT

@darlicious wrote:
@Minhtt22403
I see @--has conveniently cooy and pasted my handy instructions on how to

I see conflict is brewing in a land of PM ☠️

What can we do (but copy/paste) when you have such great problem resolutions and advises! 😋

And just to show you how much I appreciate you being here, here is a Bravo to you!!!!

Re: payment

darlicious — Wed, 21 Jul 2021 20:50:36 GMT

@Minhtt22403

@--wrote:
@Minhtt22403
To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.

or Dial (*611 or 1-855-4PUBLIC) (1-855-478-2542) Enter their 10 digit phone number.
Press (1) and (1) again and enter the 12 digit pin # from the voucher. The voice says if you have been successful and the phone gets an immediate SMS text that says a successful payment has been made to the account.

@Minhtt22403

I have highlighted my plagiarized post so that you understand who the original author of a copy and pasted post is.....so there is no confusion in case my instructions somehow cause an issue or you need more specific information. As I always want to be sure that the information I post is correct and I own up to my mistakes and strive to always provide helpful information as my goal is to help others solve their issues and learn about how to manage their account and service with pm.