topic oneplus August update data nomore in Get Support

oneplus August update data nomore

lamyamyamy — Thu, 06 Jan 2022 08:02:39 GMT

Hi everyone,

Im thinking of switching over, but is anyone having issues with data after the latest (August 2921) OnePlus update? I was fine on my Nord 10 until a week ago with its latest update. Have you seen any disruptions to data service aka no longer connects?

I am currently on Koodo.

Thanks.

Re: oneplus August update data nomore

Triguy — Fri, 06 Aug 2021 15:30:18 GMT

Did you try contacting Koodo ?

https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support

Re: oneplus August update data nomore

softech — Fri, 06 Aug 2021 15:18:32 GMT

did you check reddit?? how about Oeplus support??

Re: oneplus August update data nomore

will13am — Fri, 06 Aug 2021 17:15:29 GMT

@lamyamyamy , is this the concern? According to the article, there are solutions.

https://mobilesyrup.com/2021/01/19/hold-off-buying-oneplus-nord-telus-issue/

Re: oneplus August update data nomore

lamyamyamy — Fri, 06 Aug 2021 21:14:46 GMT

No, but thank you. This was at the beginning of the year and was fixed - I've been using my OP phone on Koodo with no issues.

The latest update was last week which has newly interrupted data service. I'm hoping no one has issues with PM and a transfer would be seemless

Re: oneplus August update data nomore

lamyamyamy — Fri, 06 Aug 2021 23:14:08 GMT

I have connected with OP customer service and working with them but I'm still curious to see if people are having the issue here.

I haven't considered reddit, I'll take a look, thanks.

Re: oneplus August update data nomore

Anonymous — Fri, 06 Aug 2021 23:19:06 GMT

@lamyamyamy : This may be obvious by now but did the update blow out the APN settings and then disable the ability to add one?

Re: oneplus August update data nomore

lamyamyamy — Sun, 08 Aug 2021 02:22:48 GMT

I have no clue. I have seen other people trying to fix it and found all this stuff to be able to add APN but that's way beyond my comfort level. Plus I shouldn't need to.

Re: oneplus August update data nomore

softech — Sun, 08 Aug 2021 02:30:35 GMT

@lamyamyamy are you still with Koodo? did you open a ticket with Koodo and see if anything they can do?

yes, you might need to re-add APN manually.. no worry, it's not scary.. worst case, go to a Koodo store and rep might be able to help.

Also, have you don't any network reset? Another thing, I know you don't want to do it.. maybe a Factory reset? Yes, sometimes after a problematic OS update, you do need a Factory reset to get things working again. It is painful.. but it might be necessary.

Re: oneplus August update data nomore

softech — Sun, 08 Aug 2021 02:36:31 GMT

...again , confirm if the APN is correct after the upgrade. Some Telus users with Nord is that they cannot update of save the setting, check this link and hope it helps

1+ nord telus apn fix - OnePlus Community

if you are not comfortable with changing it youself, get a friend to help.. or go to Koodo store.

Re: oneplus August update data nomore

lamyamyamy — Tue, 10 Aug 2021 21:39:26 GMT

I might have to do a factory reset tonight.

But ideally, if no one on PM is having issues i'd just jump ship now and activate a SIM.

Being the same carrier as Telus/Koodo, just a subsidiary of it, what do you think the changes are of it having the same issue?

Re: oneplus August update data nomore

softech — Tue, 10 Aug 2021 21:48:26 GMT

@lamyamyamy I forgot if you have done this yet.. test with SIM from Different providers.. Telus, PM or even Rogers, Fido and see if it works at all.

It is possible the update somehow mess up the SIM slot.

But of course, it is not working with Koodo now, so.. you have nothing to loose to first factory reset and try with Koodo sim as well as other SIMs

Re: oneplus August update data nomore

lamyamyamy — Sat, 14 Aug 2021 18:55:39 GMT

I'm going to try this, thank you!