topic Re: Hey team unlocked phone from koodo not working in Get Support

Hey team unlocked phone from koodo not working

LancerLeads — Thu, 06 Jan 2022 08:02:21 GMT

Hey team,

Unlocked phone from koodo, SIM for public is activated but still says "No Service" top left in the iphone no matter what I do. Any help would be great!

Re: Hey team unlocked phone from koodo not working

softech — Thu, 05 Aug 2021 19:50:32 GMT

@LancerLeads phones that worked on Koodo should work on Pm without unlocking ..

did you just activate today? is phone number porting involved? you confirm that PM charges your credit card already?

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 19:52:35 GMT

hi there I activated an hour ago, used the $25 prepaid code I bought at walmart, plugged the sim card in but nothing popped up for me to set anything up with public on my phone

Re: Hey team unlocked phone from koodo not working

Anonymous — Thu, 05 Aug 2021 19:52:48 GMT

@LancerLeads

do you transfer your old number or you getting a new number,

when you sign in to Self-Serve, Account Status: is Active or !

Re: Hey team unlocked phone from koodo not working

softech — Thu, 05 Aug 2021 19:54:32 GMT

@LancerLeads just to clarify, you gone thought the Activation portal yourself? or the Walmart agent helped ?

If so, are you able to logon PM's My Account/Self Serve?

Re: Hey team unlocked phone from koodo not working

esjliv — Thu, 05 Aug 2021 19:56:24 GMT

@LancerLeads wrote:
Hey team,

Unlocked phone from koodo, SIM for public is activated but still says "No Service" top left in the iphone no matter what I do. Any help would be great!

@LancerLeads - Welcome!

You can create a Self Serve account here, to check your status:

https://selfserve.publicmobile.ca/self-registration/

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted (just to be safe) here: https://www.devicecheck.ca/check-status-device-canada/

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 20:30:14 GMT

hey there, brand new number from you folks. it does indeed say active

Re: Hey team unlocked phone from koodo not working

esjliv — Thu, 05 Aug 2021 19:57:51 GMT

@LancerLeads

I recommend editing that screen shot to block out or remove personal info.

This is a public forum.

To edit it, hit the 3 dots at top, right of your post.

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 19:57:45 GMT

activated myself online with no problems, chose a new number and put in my $25 voucher. I've turned the phone off and on twice now and taken the sim card out once as well.

Re: Hey team unlocked phone from koodo not working

softech — Thu, 05 Aug 2021 19:58:26 GMT

Cool.. so, the top of the screen simply say No Service? Try reboot it once more.

Also , if you have a second phone around, unlocked phone, try to put your PM SIM into it and see if it works

Re: Hey team unlocked phone from koodo not working

Anonymous — Thu, 05 Aug 2021 19:59:05 GMT

@LancerLeads

can you check the SIM card is properly is right,

Re: Hey team unlocked phone from koodo not working

esjliv — Thu, 05 Aug 2021 20:00:25 GMT

@LancerLeads wrote:
activated myself online with no problems, chose a new number and put in my $25 voucher. I've turned the phone off and on twice now and taken the sim card out once as well.

@LancerLeads ,

Perform a reset of your Network Settings.

Also, what model phone do you have?

There have been occasions that activations just take a bit of time, after various reboots; although it really should be immediate.

Re: Hey team unlocked phone from koodo not working

softech — Thu, 05 Aug 2021 20:00:25 GMT

@LancerLeads wrote:
activated myself online with no problems, chose a new number and put in my $25 voucher. I've turned the phone off and on twice now and taken the sim card out once as well.

I guess you did everything correctly and tried all the possible fix. There seems to be some provision issue late. I suggest you to open ticket with PM CS Agent:

(After you open a ticket with CSA, please monitor your Community inbox, envelope on the top right. CSA will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hey team unlocked phone from koodo not working

Anonymous — Thu, 05 Aug 2021 20:01:50 GMT

@LancerLeads : I don't know if this applies to phones from the same family (Telus) but did you connect the phone via USB to a computer running itunes and check for any updates.

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 20:06:40 GMT

now my other phone is messed up by removing its original sim lmao this is crazy

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 20:16:11 GMT

the phone acknowledges that I'm with public mobile, it just says "no service" top left and has yet to prompt me to set anything up. Taken the sim in and out three times now

Re: Hey team unlocked phone from koodo not working

Anonymous — Thu, 05 Aug 2021 20:18:00 GMT

@LancerLeads : Did you check for updates as suggested earlier?

Re: Hey team unlocked phone from koodo not working

esjliv — Thu, 05 Aug 2021 20:19:31 GMT

@LancerLeads wrote:
the phone acknowledges that I'm with public mobile, it just says "no service" top left and has yet to prompt me to set anything up. Taken the sim in and out three times now

@LancerLeads

1-What model phone do you have?

2-What city are you in (if you don't mind sharing...)

If Manitoba, there are areas known to not have certain services:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Re: Hey team unlocked phone from koodo not working

LancerLeads — Thu, 05 Aug 2021 20:21:25 GMT

Phone is 12.5.4 which I believe is up to date.

I am in oakville ontario, iPhone 6

Re: Hey team unlocked phone from koodo not working

Twopennybuffalo — Thu, 05 Aug 2021 20:21:47 GMT

Two things to point out.

1. where is the phone from and was contract paid off with new tab structure at all carriers they can “temp blacklist devices if used on another carrier”

2. Can you try another sim from another company perhaps a friends sim and if it read that one it is possible you have a defective provisioning. That is a backend provision from PM that they would have to resend.