topic Re: my account in Get Support

my account

Rinamileny — Thu, 06 Jan 2022 08:02:11 GMT

Re: my account

Anonymous — Thu, 05 Aug 2021 17:58:02 GMT

@Rinamileny

do Forgot your password at Here

Re: my account

Rinamileny — Thu, 05 Aug 2021 17:59:45 GMT

I not have accout yet

Re: my account

Anonymous — Thu, 05 Aug 2021 18:03:10 GMT

@Rinamileny : Did you activate in a store or yourself? If yourself then you would have an account. If in store then what happened when you tried the Create account on the mid-right side after clicking My Account upper right?

Re: my account

Anonymous — Thu, 05 Aug 2021 18:06:34 GMT

@Rinamileny

then Create account one visit Here

Re: my account

Rinamileny — Thu, 05 Aug 2021 18:08:27 GMT

I cant do, I dont know

Re: my account

Anonymous — Thu, 05 Aug 2021 18:09:21 GMT

@Rinamileny : Can't do what? Did you activate in store or online?

Re: my account

Rinamileny — Thu, 05 Aug 2021 18:10:09 GMT

in the store

Re: my account

Anonymous — Thu, 05 Aug 2021 18:11:39 GMT

@Rinamileny : right. So click on the upper right My Account and then click on Create account on the right side mid way down. What happens?

Re: my account

Anonymous — Thu, 05 Aug 2021 18:12:19 GMT

@Rinamileny wrote:
I not have accout yet

@Rinamileny

sorry when you activation your SIM card at online or at store

if you did online you will getting this Self-Serve Account Set-up

Please enter a valid email address which will be used to:

Create your Self-Serve account. With Self-Serve you will be able to make changes to your profile, pay, purchase add-ons and more!
Communicate with you. We occasionally share important updates with our customers!
Self-Serve Password if you don't remember just do Forgot your password at Here and enter your email address which one your Set-up

Re: my account

Anonymous — Thu, 05 Aug 2021 18:13:35 GMT

@Rinamileny

in store do you give them your email !

Re: my account

Rinamileny — Thu, 05 Aug 2021 18:15:30 GMT

I did it but says my number is wrong

Re: my account

Anonymous — Thu, 05 Aug 2021 18:17:25 GMT

@Rinamileny : Can you call another phone and (assuming you show your number set in the dialer) see what number gets displayed?

Re: my account

Anonymous — Thu, 05 Aug 2021 18:23:12 GMT

@Rinamileny

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: my account

Anonymous — Thu, 05 Aug 2021 18:28:40 GMT

@Anonymous : As always, that's always the final answer. But until we hear back from him we can't yet know that he's ready for that. And until we know where's he's at, sending him off to the mods removes our need to be here. We may as well always just send everybody to the mods. Makes us all pretty useless.

Re: my account

Anonymous — Thu, 05 Aug 2021 18:35:09 GMT

@Anonymous

i do understand you but the say ( the did it but says my number is wrong ) ... and maybe at store the typing wrong email and then no one can fix in here just by Moderator Team,

Re: my account

Anonymous — Thu, 05 Aug 2021 18:37:50 GMT

@Anonymous : I understand. But we don't yet know where he's at. We can help him track down his number. We can help him track down an email address. We can help him if it's a failed port.

Re: my account

Anonymous — Thu, 05 Aug 2021 18:46:27 GMT

@Rinamileny wrote:
I want to create my account it says that my number is wrong, and it says that my email is already registered, I need to reset to create my new account.. How ca I do?

@Anonymous

but they didn't say have failed port, or service issue.

Re: my account

Anonymous — Thu, 05 Aug 2021 18:52:29 GMT

@Anonymous : All too often, some customers don't know what they're asking for or saying. They think somethings wrong and try to ask. I sense that this customer is perhaps ESL. I sense they aren't too familiar with phones and the system. So individual questions need to be asked in an attempt to walk them through what problem they're having.

Again...what are we here for if all we ever do is direct everybody to the mods for every question. That's always the right answer! But what are we here for then?

Here's us: refresh, new question, reply, ask mods. Refresh, refresh, refresh, new question, reply, ask mods. Pretty darn useless if you ask me.

Re: my account

Lori66 — Thu, 05 Aug 2021 18:57:18 GMT

@Rinamileny...... Are you creating a first time account or existing account..

If existing account,,pay attention to details maybe one number or letter is wrong and that will not accept it. Maybe you are using wrong password. Go to My Account and click forgot pw.

If trying to set up an account and can’t you will need to talk to Chat Bot for assistance