topic Re: Not Receiving Calls and data not working in Get Support

Not Receiving Calls and data not working

tacchan — Tue, 04 Jan 2022 18:54:08 GMT

Hello

I just signed up with Public Mobile and I am not able to receive calls and data is not working. I am however able to make calls out.

I entered the correct APN.

How long will it take to successfully port my phone from Freedom Mobile and be able to receive calls and use the data?

Thanks

Trevor

Re: Not Receiving Calls and data not working

Rockdaddy22 — Sun, 18 Jun 2017 21:48:08 GMT

Looks like you might have an incomplete port. Keep using your freedom sim until it stops working. It'll stop working once the port is complete. Contact a mod asap to get this solved.

Re: Not Receiving Calls and data not working

zhadj030 — Sun, 18 Jun 2017 21:51:22 GMT

It depends , it could take from 5 min to 2 hours or even more.

If after 24 hours and still having problems then contact a mod.

Once it is fully transfered you will receive a text from PM saying that you are now fully ported out and the freedom service will stop working.

Edit: Here is how to contact them : https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Not Receiving Calls and data not working

Rockdaddy22 — Sun, 18 Jun 2017 21:51:42 GMT

How long has it been since your port request.

Re: Not Receiving Calls and data not working

tacchan — Sun, 18 Jun 2017 21:55:30 GMT

I just got a text stating that the port is complete, but the data isnt working right now

I am able to receive calls and text now

Re: Not Receiving Calls and data not working

zhadj030 — Sun, 18 Jun 2017 21:58:10 GMT

@Rockdaddy22 wrote:
How long has it been since your port request.

~~He mentionned that he just signed up, so maybe in last couple of minutes.~~

@tacchan I would say give it an hour or two, and then contact mods

Edit: just saw your update.

Re: Not Receiving Calls and data not working

Luddite — Sun, 18 Jun 2017 21:57:33 GMT

@zhadj030 Recommended wait time for a number port before contacting the moderators is:

- just 3 hours for cell number

- 14 days for voip number

- 7 days for landline

Re: Not Receiving Calls and data not working

Rockdaddy22 — Sun, 18 Jun 2017 21:57:00 GMT

Just because he said he just signed up, I don't assume anything. It could've been a couple hours ago

Re: Not Receiving Calls and data not working

zhadj030 — Sun, 18 Jun 2017 22:00:33 GMT

Is the internet still not available ?

Is your data turned on ?

Re: Not Receiving Calls and data not working

tacchan — Sun, 18 Jun 2017 22:02:13 GMT

Data still doesnt work,

How long will it take?

Re: Not Receiving Calls and data not working

Luddite — Sun, 18 Jun 2017 22:02:34 GMT

Getting data up for Wind phones can be a problem. If purchased from them and not a new one with Band 66, they are apparently programmed to ONLY access 3 G. If these efforts do not help, a factory reset is the only solution we have found:

- connects with wifi?

- cellular data turned on?

- confirm data is included in your plan and not used up

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- APN settings correct Public Mobile

- delete current APN, and re-enter settings

- remove any VPNs

- try sim in another phone and a good sim in your phone

- reset all network settings; you will need to add back wifi passwords after that.

settings

Re: Not Receiving Calls and data not working

tacchan — Sun, 18 Jun 2017 22:02:48 GMT

Data is turned on

Re: Not Receiving Calls and data not working

Rockdaddy22 — Sun, 18 Jun 2017 22:04:16 GMT

What kind of phone?

Re: Not Receiving Calls and data not working

zhadj030 — Sun, 18 Jun 2017 22:05:17 GMT

@Luddite wrote:
Getting data up for Wind phones can be a problem. If purchased from them and not a new one with Band 66, they are apparently programmed to ONLY access 3 G. If these efforts do not help, a factory reset is the only solution we have found:
- connects with wifi?
- cellular data turned on?
- confirm data is included in your plan and not used up
- if dual sim use LTE/3G slot
- is it all apps that use data or just the browser not connecting?
- toggle airplane mode off/on
- remove sim for 5 minutes, then install and reboot
- go to settings, then general-profile and delete any profiles
- check network is not set to 2G; use auto, 3G, or LTE
- check for operating system updates
- APN settings correct Public Mobile
- delete current APN, and re-enter settings
- remove any VPNs
- try sim in another phone and a good sim in your phone
- reset all network settings; you will need to add back wifi passwords after that.
settings

Nice list you have 🙂

Want to add that maybe access the networking mode and cahnge it via csc codes using the specific numbers

Re: Not Receiving Calls and data not working

imm1304 — Sun, 18 Jun 2017 22:06:43 GMT

Hey @tacchan, welcome to Public Mobile!

Most phones from other carriers require a manual entry of the APN settings before the mobile data starts working. This is common across other carriers too.

Here is a link that tells you how to set up data access on your phone.. it will just take a minute: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: Not Receiving Calls and data not working

tacchan — Sun, 18 Jun 2017 22:09:09 GMT

LG XPower

Re: Not Receiving Calls and data not working

computergeek541 — Sun, 18 Jun 2017 23:11:22 GMT

According to the CWTA, wireless carrier to wireless carrier number portability is supposed to be completed within 2.5 business hours of the request being made.

Since you can make and receive both calls and texts, and you've received confirmation of the successful porting by text, your port is done.

Although you've checked the APN settings already, that is still the most likely culprit behind the internet connection not working. Even before the porting had been completed or even if the porting had failed, your data should have worked fine. Data connectivity is not part of th number portability process. It's also possible that the was an issue on Public Mobile's end with the data possibly not be enabled or otherwise added to the account properly, but something like that could happen even if you hadn't requested a number port.

Re: Not Receiving Calls and data not working

ShawnC13 — Sun, 18 Jun 2017 23:35:30 GMT

@tacchan,I know you say you have checked APN but this is a from a great site so you can verify

Or as stated a factory reset might be required as it seems to have been by many other people who ported from Freedom

Re: Not Receiving Calls and data not working

tacchan — Mon, 19 Jun 2017 03:01:40 GMT

I did a factory reset and now it has LTE data

Thanks for the info and help!

Re: Not Receiving Calls and data not working

Defender — Fri, 07 Sep 2018 22:32:36 GMT

I agree with the not receiving data problem. Plus the not being able to send MMS pictures.

This has happened to me 2 previous times with changing my LG G5 to different servers.

Koodo to Telus to Public Mobile. It seems the Lg series requires a factory reboot to allow the new settings to be completely changed. Stupid yes. But there it is. So back up your stuff and do a factory reboot. I have done all the Changing the APN settings as directed. It still dosent work. I can access the internet through wifi. But then why do I have 4.5 gigs of roaming data.

Plus I need the data for using GPS.. Like everybody else these days.