topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

CharlieGurl — Thu, 06 Jan 2022 08:01:31 GMT

How do I activate my account and phone number on a new SIM card because it's not allowing me in on both my account and community account ???

Re: Beginner’s Guide to the Community

computergeek541 — Sat, 17 Jul 2021 00:40:44 GMT

@CharlieGurl

Are you an existing customer? If so, you wouldn't use the new customer activation website. You would normally log into your self serve account to change your active SIM card. If the password reset option doesn't work, please open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Beginner’s Guide to the Community

LurganIeUk — Sat, 17 Jul 2021 01:40:03 GMT

If you are new, have just purchased a new SIM card, and was NOT activated by a retailer you would start here https://publicmobile.ca/en/bc/portal/activation

I have a bit of I guide that I have built....PM me if you want a link to it.