topic Re: My Data is not working in Get Support

My Data is not working

rockinbruce — Thu, 06 Jan 2022 08:01:03 GMT

I have an IPhone 7 and my data stopped working….

Re: My Data is not working

JK8 — Wed, 14 Jul 2021 19:50:28 GMT

@rockinbruce wrote:
I have an IPhone 7 and my data stopped working….

Confirm your cellular data is on and your apn settings are correct. Also log into self service and look under My Data & Add-Ons to confirm you have data left.

Re: My Data is not working

Staliger — Wed, 14 Jul 2021 19:50:12 GMT

@rockinbruce Check your Self-Service account. How much data does it show there, if any?

Data not working

rockinbruce — Wed, 14 Jul 2021 19:52:11 GMT

I have an IPhone 7 and my data suddenly won’t work…. Please help !!

Re: Data not working

JK8 — Wed, 14 Jul 2021 19:53:53 GMT

@rockinbruce

Look at the postings in your first thread.

Re: Data not working

softech — Wed, 14 Jul 2021 19:54:06 GMT

What plan do you have ? Any chance you are out of data?

Logon to My Account and confirm. On the Overview Tab, if you see a line about Mobile data, it will show you how much you are have for the month and how much you used.

If you don't see such a line, all your data are used up.

Re: My Data is not working

softech — Wed, 14 Jul 2021 19:57:48 GMT

... also, did you reboot? you tried to use data with different apps? or all failed?

Re: My Data is not working

rockinbruce — Wed, 14 Jul 2021 20:04:31 GMT

How do I confirm that my settings are correct?????

Re: My Data is not working

JK8 — Wed, 14 Jul 2021 20:07:31 GMT

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

Do you have data left in self service?

Re: My Data is not working

Anonymous — Wed, 14 Jul 2021 20:14:00 GMT

@rockinbruce

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and check it out at self-serve account. Review the rest of the data left !

Re: Data not working

Anonymous — Wed, 14 Jul 2021 20:19:07 GMT

@rockinbruce

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and check it out at self-serve account. Review the rest of the data left !

Re: My Data is not working

rockinbruce — Wed, 14 Jul 2021 20:44:21 GMT

Thanks for your help....!!

Re: My Data is not working

rockinbruce — Wed, 14 Jul 2021 20:45:36 GMT

Yes I have plenty of data left.... I think I have the problem solved but I'm not sure as I'm home now and I'm using wifi...... Thanks for your response....

Re: My Data is not working

softech — Wed, 14 Jul 2021 21:13:45 GMT

@rockinbruce wrote:
Yes I have plenty of data left.... I think I have the problem solved but I'm not sure as I'm home now and I'm using wifi...... Thanks for your response....

@rockinbruce you can test by turning off the wifi and see if data is working

If you need more help.. let us know.