topic Re: Data Suddenly Not Working!! Galaxy S4 in Get Support

Data Suddenly Not Working!! Galaxy S4

HuntingMage — Tue, 04 Jan 2022 18:54:01 GMT

Hello,

So I've been using Public Mobile for close to 5 months now without any issues.

Up until this morning, my data has been working perfectly fine. Then this morning, NO DATA. I have tried the following:

Redid the APN, double checked all the fields
Factory Reset phone
Removed battery
Reinsterted SIM card

That's it. I can't figure out what's going on.. Texts and calls still work, but I just can't get data to show up at all. Any help would be much appreciated.

Re: Data Suddenly Not Working!! Galaxy S4

xCameron94x — Sun, 18 Jun 2017 20:07:40 GMT

can you log into self-serve, and see if you have used up all of your data?

Re: Data Suddenly Not Working!! Galaxy S4

HuntingMage — Sun, 18 Jun 2017 20:08:36 GMT

Oops sorry I forgot to mentioned I already checked that.

6GB/12GB

Re: Data Suddenly Not Working!! Galaxy S4

Mana — Sun, 18 Jun 2017 20:09:53 GMT

@HuntingMage Did you try your sim in another unlock phone?

Re: Data Suddenly Not Working!! Galaxy S4

zhadj030 — Sun, 18 Jun 2017 20:14:43 GMT

I would say clean the phone + system cache but I see that you did a factory reset. Can you retry connecting to PM's network or Telus 4G or what ever that shows in your phone

Re: Data Suddenly Not Working!! Galaxy S4

zhadj030 — Sun, 18 Jun 2017 20:16:23 GMT

Maybe try this way.

1. Turning off mobile data,

2. Deleting the APN

3. Restarting the phone

4. Adding back the same APN

give that a try.

Re: Data Suddenly Not Working!! Galaxy S4

HuntingMage — Sun, 18 Jun 2017 20:24:39 GMT

Thanks for the suggestion. Just tried in another phone. Same problem. Calls/text work but data doesn't.

I'm assuming this is a SIM issue..?

Re: Data Suddenly Not Working!! Galaxy S4

zhadj030 — Sun, 18 Jun 2017 21:37:27 GMT

@HuntingMage Your texts and calls work so I am not sure about the SIM problem . I would say maybe something wrong with the account, check it for anomalies

Re: Data Suddenly Not Working!! Galaxy S4

Luddite — Sun, 18 Jun 2017 20:37:07 GMT

@HuntingMage Are you on a promo plan? 6 of 12 seems suspiciously like the system has removed your "bonus". If that is the situation, suggest you send a private message to the moderator team with your phone number and an explanation.

Otherwise here's my laundry list of items to check when data fails (think I removed all you have tried already):

- connects with wifi?

- cellular data turned on?

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

Re: Data Suddenly Not Working!! Galaxy S4

HuntingMage — Sun, 18 Jun 2017 23:32:30 GMT

Quick update.. I put the SIM in another phone, the data didn't work on that phone. Then when I put it back in my phone, the data magically started working again.

I wish I had tried that before factory resetting but hey, at least it's working now!

Thanks!

Re: Data Suddenly Not Working!! Galaxy S4

zhadj030 — Sun, 18 Jun 2017 23:33:58 GMT

That is weird. Maybe just a couple of reboots was all you wanted. XD.

Re: Data Suddenly Not Working!! Galaxy S4

pakmode — Mon, 19 Jun 2017 18:49:33 GMT

@HuntingMage wrote:
Quick update.. I put the SIM in another phone, the data didn't work on that phone. Then when I put it back in my phone, the data magically started working again.

I wish I had tried that before factory resetting but hey, at least it's working now!

Thanks!

Wow. That's strange.

Re: Data Suddenly Not Working!! Galaxy S4

meghanelizabeth — Wed, 01 Nov 2017 16:02:20 GMT

i have a samsung galaxy 6. i am on the 90 day promo plan (12 gb, unlimited provincial calling and texts) and i have had data issues in Oct saying i was out of data. (the 95% usage message). Fine, whatever.

Now with the new month I was hoping it would go away but it hasn't! I can't find any solution - I've re-done the mobile network and removed sim card. Still nothing!!! Any help really appreciated.

Re: Data Suddenly Not Working!! Galaxy S4

stonechucker — Wed, 01 Nov 2017 16:48:08 GMT

@meghanelizabeth, how long is your cycle for billing 30, or 90 days?

If you're on the 90 day plan, your data will restore at the start of your next cycle, so you may be waiting a long time, or maybe just a few days. When did your current cycle start?

On the 90 day plan, all data is for all 90 days. Use it all day 1, or day 90, it doesn't matter. It's up to you how you use your data, but it's 12 GB for 90 days.... average of 4 GB per 30.

Re: Not all PM Customer service reps are competent . So why bother ?

theryguy — Thu, 11 May 2023 15:24:54 GMT

It is important to remember tho, they are still human, I respectively dosagree, they are all very competent and very good at what they do! We all have bad days and mistakes get made! When I signed up I had an agent spend at least 4 hours with me getting me up and up and running and have been absolutely fantastic. Plz remember we all make mistakes and have bad days, I hope your issues have been taken care to ur satisfaction! And I truly hope you have a good weekend!