topic Re: Data in Get Support

Data

zoomiejoe — Thu, 06 Jan 2022 08:00:43 GMT

I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

Re: Data

esjliv — Tue, 13 Jul 2021 18:09:58 GMT

@zoomiejoe wrote:
I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

Hello @zoomiejoe

When your plan data runs out, the extra/addon data should then kick in.

Are you out of plan data? You can check your balance on your Overview in you Self Serve account.

Re: Data

dabr — Tue, 13 Jul 2021 18:09:48 GMT

@zoomiejoe wrote:
I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

@zoomiejoe You will get to use the gifted data once you've depleted your plan data before your renewal cycle and any remaining data from that will carry forward once your plan renews again. It's non expiring until you've used it all up which is the best part about gifted or purchased domestic add-ons. 😊

Re: Data

zoomiejoe — Tue, 13 Jul 2021 19:43:36 GMT

Have not got the gifts yet and have been without data for 2 day and will be getting new month on the 15 Jul 21, thanks

Re: Data

Anonymous — Tue, 13 Jul 2021 19:49:47 GMT

@zoomiejoe : The gifts are long gone. You need to pick them up when offered. You could buy data add-ons to hold you over until your renewal. Or change plans. Or ask the moderators to renew early.

Re: Data

softech — Tue, 13 Jul 2021 19:58:54 GMT

@zoomiejoe you are only 2 days away from a new cycle.

You can change plan and click Change Immediately, but you need to pick a plan different from your current one.

you can open a ticket with mod to renew your current plan early, it might take couple hours or could be done early tomorrow.

of course, just 2 more days before renewal, you can choose to use Wifi only 🙂