topic Re: Data roaming in U.S not working in Get Support

Data roaming in U.S not working

Violet0 — Tue, 04 Jan 2022 18:53:59 GMT

I'm using the Sp.mb.com apn settings and the internet isn't working on Tmobile (las vegas). I see the 4G symbol and R symbol in the signal but pages don't load.

What's the solution?

Re: Data roaming in U.S not working

zhadj030 — Sun, 18 Jun 2017 10:41:38 GMT

Was the Internet working before getting there ?. Does the roaming add-on show up at your self serve ? Do you have roaming enabled in your phone ? What is showing under the balance?

Re: Data roaming in U.S not working

Samianauman — Sun, 18 Jun 2017 10:48:33 GMT

Adding any add on usually a 2 step process first you purchase add on and fund get transfer from cc to public mobile fund then you go back and buy add-on again from available funds.
Check your self serve if you see extra fund in your pm account then you can buy add-on again from available funds.
If you already have done 2step process then try reboot the phone usually works.
If that's doesn't help then and you verify your self serve and add on properly added then contact mod dept thry will have a look at it here's how.
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explaination

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Data roaming in U.S not working

Violet0 — Sun, 18 Jun 2017 13:54:23 GMT

Thanks! I didn't know there was a second step to buy the add on. It's working now.

Is it possible to make the add on instructions more clear? I thought paying with my credit card was enough already.

Re: Data roaming in U.S not working

zhadj030 — Sun, 18 Jun 2017 14:02:03 GMT

@Violet0 wrote:
Thanks! I didn't know there was a second step to buy the add on. It's working now.

Is it possible to make the add on instructions more clear? I thought paying with my credit card was enough already.

We did ask them before and we are awaiting their implementation.

You can support the idea here

https://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563

Re: Data roaming in U.S not working

RogerI — Sun, 18 Jun 2017 14:34:00 GMT

Both requests have been made before. Yes, the web site needs to be made clear about the two step process. But, even better, why have the two step process in the first place?

Re: Data roaming in U.S not working

srlawren — Mon, 19 Jun 2017 05:38:52 GMT

@zhadj030 thanks for linking the existing idea thread 🙂

@Violet0 when you get a moment, please vote up (using the bravo button) the thread that @zhadj030 linked above to support the idea of simplifying the proces.