topic Re: Renewal in Get Support

Renewal

jib_tech — Thu, 06 Jan 2022 08:00:19 GMT

Hey has anyone else gone through renewal tonight? I was just able to add a voucher because the site was down all night and I don't know if I'm going to suspend or not because I was too late at adding the funds. Can anyone else tell me if their plan been charged to their account?

Thx

Re: Plan Reactivation

jib_tech — Mon, 12 Jul 2021 09:33:53 GMT

Does hitting reactivate work? I couldn't pay for my renewal because the site was down .It took my voucher but when I hit reactivate it asked me for more money?

Re: Renewal

cellphoneuser1 — Mon, 12 Jul 2021 09:41:57 GMT

@jib_tech wrote:
Hey has anyone else gone through renewal tonight? I was just able to add a voucher because the site was down all night and I don't know if I'm going to suspend or not because I was too late at adding the funds. Can anyone else tell me if their plan been charged to their account?

Thx

If your plan's still working and you have the funds in your account, you're fine. Plans can renew late in the morning. You can use 611 to add vouchers when the self serve site's down.

Re: Renewal

darlicious — Mon, 12 Jul 2021 09:41:39 GMT

@jib_tech

What does it say in your account? Is your voucher amount in your balance? Try clicking on reactivate.

Re: Plan Reactivation

cellphoneuser1 — Mon, 12 Jul 2021 09:44:01 GMT

@jib_tech wrote:
Does hitting reactivate work? I couldn't pay for my renewal because the site was down .It took my voucher but when I hit reactivate it asked me for more money?

You only have to hit reactivate if yoru plan stopped working. Test if the plan works and if it does, wait.

Re: Renewal

jib_tech — Mon, 12 Jul 2021 09:44:54 GMT

When I click on reactivate it takes me to to the payment page but I already made my payment with my voucher. I still have services I'm just worried because it's not showing up in my transaction history just my rewards?

Re: Renewal

darlicious — Mon, 12 Jul 2021 09:52:34 GMT

@jib_tech

Well you will know soon enough as they suspend services at 6am. Are you logged in? Does it say expired or suspended? You may want to try clicking on reactivate once more.You hsve basically missed the window for the system to take the payment. Now you have to force it to take the payment.

Re: Renewal

jib_tech — Mon, 12 Jul 2021 09:53:59 GMT

It just brings me back to the payment page again I'm not sure what I'm I should do anything at all or what I should do? Oh and btw it says expired.

Re: Renewal

jib_tech — Mon, 12 Jul 2021 09:54:47 GMT

Well I don't want to suspend!

Re: Renewal

darlicious — Mon, 12 Jul 2021 09:59:19 GMT

@jib_tech

Then go to the plans page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Go to the overview page. Does it say active ? If yes log out and reboot your phone. If no clicknon the reactivate button. It should turn to active. Log out and reboot.

Re: Renewal

jib_tech — Mon, 12 Jul 2021 10:02:04 GMT

After I used lost/stolen it still said expired and now when I click reactivate it took me back to the payment page but now it's taking my payment what do I do now?

Re: Renewal

jib_tech — Mon, 12 Jul 2021 10:03:25 GMT

Oh now it shows my plan amount in my transaction history so that should mean I'm all paid up shouldn't it?

Re: Renewal

darlicious — Mon, 12 Jul 2021 10:19:39 GMT

@jib_tech

Do you still have service? It may still say expired but if you still have service and your data and/or minute counter has reset then you should be all renewed.

Re: Renewal

jib_tech — Mon, 12 Jul 2021 10:21:42 GMT

Thanks again.

Re: Renewal

treefrog — Tue, 13 Jul 2021 10:43:01 GMT

@jib_tech

Next tme you make a payment do it in privacy mode as the site can be very fussy. I know it gave me a prompt to pay $10 more after I had already paid. I had to back out and once I did my ser.vice renewed

Re: Renewal

Yummy — Tue, 13 Jul 2021 14:43:15 GMT

Not to start new topic so I will add my observation here...

Renewal went with no issues. But I usually get SMS few minutes after midnight on renewal day saying 'Congrats! Rewards have been, etc.' but this time - nothing. Not a big deal as rewards have been applied, CC charged as expected.

Then at around noon there should be SMS 'Thank you for your payment, etc.' Lets see if I get that one, unless PM changed something...

Re: Renewal

Meow — Tue, 13 Jul 2021 14:48:30 GMT

Same here. No SMS regarding payment and rewards but everything looks OK, as expected. Lets wait for noon...

Re: Renewal

carlaspapa — Fri, 16 Jul 2021 09:36:30 GMT

My renewal is coming up in the next couple of days too I'll keep my eye out for strange things happening in my account.