topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

HomeWatchCanada — Thu, 06 Jan 2022 08:00:14 GMT

First things first. How do you talk to a real person? This isn't so cheap only robots are hired.

Question - Started with a phone at 15 dollars NO DATA No problem Did not need it. Then I did. so upped the anty to 25 dollars with limited Data. DATA NEVER HAS WORKED. Still no data. So found another phone yesterday that is far more current ( I was told my initial phone was too old) Anyway the new one is a couple of years old and YUP No Data registering. So is this normal, a rip off, an error on Public Mobile NOT recognizing I had upped my payment to include limited Data? Starting to think I should be heading off to a FIDO or something where there is no question marks.

Re: Beginner’s Guide to the Community

Dunkman — Sun, 11 Jul 2021 23:29:36 GMT

@HomeWatchCanada

@HomeWatchCanada wrote:
First things first. How do you talk to a real person? This isn't so cheap only robots are hired.
Question - Started with a phone at 15 dollars NO DATA No problem Did not need it. Then I did. so upped the anty to 25 dollars with limited Data. DATA NEVER HAS WORKED. Still no data. So found another phone yesterday that is far more current ( I was told my initial phone was too old) Anyway the new one is a couple of years old and YUP No Data registering. So is this normal, a rip off, an error on Public Mobile NOT recognizing I had upped my payment to include limited Data? Starting to think I should be heading off to a FIDO or something where there is no question marks.

Sorry to hear about your troubles. PM customer model is online, no actual live person to talk with. The members of the community forum are customers like yourself, but have experience in helping others. Moderators are actual PM employees who can be contacted via ticketing system or private message. However, many issues can be solved without moderator help.

Did you check your self service account to see whether you are on the $25 plan? You should also see the 1GB data counter in the Data and add on section in overview page. Which model phone do you have.

A few basic trouble shooting advice:

Reboot phone

Network reset of phone.

You might want to check the APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Beginner’s Guide to the Community

popping — Sun, 11 Jul 2021 23:56:23 GMT

@HomeWatchCanada wrote:
First things first. How do you talk to a real person? This isn't so cheap only robots are hired.
Question - Started with a phone at 15 dollars NO DATA No problem Did not need it. Then I did. so upped the anty to 25 dollars with limited Data. DATA NEVER HAS WORKED. Still no data. So found another phone yesterday that is far more current ( I was told my initial phone was too old) Anyway the new one is a couple of years old and YUP No Data registering. So is this normal, a rip off, an error on Public Mobile NOT recognizing I had upped my payment to include limited Data? Starting to think I should be heading off to a FIDO or something where there is no question marks.

If you enable autopay, you should have 250MB data for your $15 plan.

Did you change your plan to $25 plan immediately or schedule to your next renewal date?

Re: Beginner’s Guide to the Community

hTideGnow — Mon, 12 Jul 2021 00:00:19 GMT

@HomeWatchCanada Data issue usually have to do with setup of the phone. Some phones are easier but some require a bit of work.

What kind of phone is yours? Brand and model.?

Generally it is an APN setup issue. You might need to manually set it up or to confirm.

Here is the APN settings you might want to check

Name: Public Mobile
APN: sp.mb.com
Username: (Not set – Leave it blank)
Password: (Not set – Leave it blank)
Proxy: (leave it blank – not set )
Port: (Leave it blank – not set)
Server: (leave it blank )
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC:220
Authentication type: (none)
APN type: (default,supl, mms)
APN protocol: (IPv4)
Bearer: (Unspecified)
Mobile virtual network operator: (none )