topic Re: Data temporarily turned off by operator in Get Support

Data temporarily turned off by operator

B12 — Thu, 06 Jan 2022 08:00:11 GMT

Because why?

Seems awfully convenient during a power outage/internet outage in the Windsor/Ess3x County area.

(apparently one cannot even write "ess3x" without being censored. Seriously???

Re: Data temporarily turned off by operator

softech — Wed, 21 Jul 2021 19:14:47 GMT

I don't see any Telus outage report according to it's status page

did you try reboot your phone? did you try to put your SIM on another phone just to make sure it's not your phone issue?

yes. Look like Ess3x needs to be renamed based on PM policy. 🙂

[solution highlighted ........ Luddite]

Re: Data temporarily turned off by operator

B12 — Sun, 11 Jul 2021 18:30:05 GMT

Re: Data temporarily turned off by operator

softech — Sun, 11 Jul 2021 18:34:28 GMT

@B12 Although the message sound like it's a carrier issue, but it could also be

This could be due to a malicious attack on your phone or just that your phone or device has a lot of cache on the memory.
Your SIM may be worn or damaged. Furthermore, you would note that your phone may say ‘unregistered SIM.’
The message you receive from your service provider notifying you of a temporary disconnection may be an issue that the service provider thinks that your phone may have been stolen or lost.

Re: Data temporarily turned off by operator

darlicious — Sun, 11 Jul 2021 18:43:51 GMT

@B12

Can you double check that you don't have your data limiter set in your phone and you just hit it vs using all your data. You have checked your account for remaining plan and/or add on data?

Re: Data temporarily turned off by operator

Anonymous — Sun, 11 Jul 2021 18:54:51 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Data temporarily turned off by operator

B12 — Sun, 11 Jul 2021 19:15:15 GMT

I have used up ~150mb out of 250mb and my phone is set to tell me when I go passed 1GB.

Re: Data temporarily turned off by operator

softech — Sun, 11 Jul 2021 19:17:43 GMT

@B12 just want to confirm you get the 150/250mb figure from My Account. Just to confirm PM has the same number

If that is the case, did you have a chance to try reboot the phone, or reseat the SIM? If still fail, you might really need to try to put the SIM on another phone to test.

Re: Data temporarily turned off by operator

B12 — Sun, 11 Jul 2021 20:26:26 GMT

@softech restarting seems to have worked for now.

I checked my account for the 150/250mb figures.

Re: Data temporarily turned off by operator

softech — Sun, 11 Jul 2021 20:33:58 GMT

@B12 glad it works.

Re: Data temporarily turned off by operator

B12 — Sun, 11 Jul 2021 20:37:28 GMT

Thanks for everyone's time.

Re: Data temporarily turned off by operator

darlicious — Sun, 11 Jul 2021 22:18:09 GMT

@B12

You may want to actually set your data warning and limiter. Mine are set to 100mb and 150mb so I get warned when an app starts using too much data I can seek out the offender.bIt also protects all of my add on data from possible accidental use because pm sends out data usage texts at 75% and 95% usage of the total data on the account.

But I'm happy to hear a reboot did the trick. Be sure to make it a habit to reboot your phone once a week at least.

Re: Data temporarily turned off by operator

jerry_dunlop81 — Mon, 12 Jul 2021 18:51:18 GMT

Thank you. And your

Re: Data temporarily turned off by operator

srlawren — Mon, 12 Jul 2021 19:09:54 GMT

@B12 wrote:
@softech restarting seems to have worked for now.

I checked my account for the 150/250mb figures.

@B12 this is a basic troubleshooting step you should always try first. It takes moments and resolves many "weird" issues, particularly if you aren't in the habit of rebooting regularly. (Better yet, get in the habit of doing it weekly and you can prevent many of these types of problems)