topic Re: Internet data in Get Support

Internet data

melromano03 — Thu, 06 Jan 2022 08:00:05 GMT

I am not able to connect to internet and use data when I am away from our home internet.

Re: Internet data

hairbag1 — Sun, 11 Jul 2021 16:55:13 GMT

@melromano03 wrote:
I am not able to connect to internet and use data when I am away from our home internet.

Make sure to enable Data Roaming in the settings of your phone.

Re: Internet data

Dunkman — Sun, 11 Jul 2021 16:59:08 GMT

@melromano03

More details would be helpful. Has data worked before? New customer or old? Does talk and text work? Is your account status active or suspended? Phone model? More details the better.

Some basic trouble shooting advice:

reboot phone

network reset of phone

check the APN settings

https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Internet data

Anonymous — Sun, 11 Jul 2021 17:01:33 GMT

@melromano03 : Has it ever worked? Can you check your overview page under My Data & Add-ons for a line mentioning data? Or if you know your 4 digit PIN can you check the quantity remaining in the 611 service? And of course turning on the mobile data setting.

Re: Internet data

Anonymous — Sun, 11 Jul 2021 17:10:40 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Internet data

hTideGnow — Sun, 11 Jul 2021 17:25:35 GMT

@melromano03 Do you ever able to use Mobile Data? It was working before and just not working today? or it never work?

Any chance you got a new phone and it only not working on your new phone?

did you check If Mobile Data is set to on or off ? how about Airplane mode?

Incoming calls and outgoing calls both working?

What kind of phone is yours? brand and model?

Re: Internet data

darlicious — Sun, 11 Jul 2021 17:34:15 GMT

@melromano03

Knowing the brand and model of your phone would be immensely helpful to us.

I'm pretty sure @hairbag1 meant to say do you have your mobile data toggled on...as roaming has no bearing unless you are in the US and have purchased a roaming add on.

Re: Internet data

hairbag1 — Sun, 11 Jul 2021 17:53:21 GMT

@darlicious...iPhone SE...Settings / Cellular / Cellular Data Options / Data Roaming enabled.

I mistakenly thunk that had to do with using data away from wifi. 😎