topic Re: Transfering funds in Get Support

Transfering funds

bb6640 — Thu, 06 Jan 2022 07:59:32 GMT

Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

Re: Transfering funds

Triguy — Fri, 09 Jul 2021 19:55:20 GMT

That is not possible. Each account is separate from each other.

Re: Transfering funds

esjliv — Fri, 09 Jul 2021 20:16:32 GMT

@bb6640 wrote:
Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

Hello @bb6640 ,

Do you have more than one PM account and added to much funds to one rather than the other?

If so, any Available Funds will be use first on your next renewal, before anything else is charged.

Or, were you thinking of porting out or closing your account, and you have a balance in your account that you do not want to lose?

Unfortunately, if this is the case, when you port your number or go into suspended status for over 90 days:

your ACCOUNT is gone,
PHONE number is gone,
SIM card cannot be used again for another account,
and any AVAILABLE FUNDS and/or rewards are lost.

Re: Transfering funds

hTideGnow — Fri, 09 Jul 2021 20:22:22 GMT

@bb6640 no, each account is separate and fund cannot be transferred

The only time I see as an exception as that retails accidentally activated 2 accounts instead of 1, then mod will transfer for that reason. Other than that I don't think they will. It is a prepaid service and so no refund as well

Re: Transfering funds

Dunkman — Fri, 09 Jul 2021 20:36:40 GMT

@bb6640 wrote:
Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

In the past (approx. 3 years ago), customers were able to transfer funds in between accounts. I believe that Public mobile has stopped allowing this option.

Re: Transfering funds

dabr — Fri, 09 Jul 2021 22:11:35 GMT

@bb6640 wrote:
Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

@bb6640 PM being prepaid normally means no refunds, however, in this instance I would message moderators either via the envelope icon top right or the chatbot bubble and see if they will do a funds transfer from one account to the other as long as what's being transferred is money that you deposited via vouchers or CC and is not rewards issued by PM.

Perhaps a moderator will transfer the funds as a gesture of goodwill or stick with their policy, I don't know, however, you have nothing to lose by at least asking (very nicely 😊) if they could possibly, this one time, facilitate this. Of course, there's no guarantees, but good luck anyway!

Re: Transfering funds

shahestates — Thu, 12 Aug 2021 17:01:57 GMT

@bb6640 wrote:
Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

Some other company allows to transfer prepaid credit to other users. For example in Freedom prepaid it is very easy to transfer by dialing *123#

You might be lucky if Customer Service offered you this solution:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Refund-for-Credit-in-Account/td-p/226746/page/2

Re: Transfering funds

hTideGnow — Thu, 12 Aug 2021 16:51:28 GMT

Not us.

I think official words is a NO. But I think I might have saw post that CS Agent might help, but it is strictly case by case . Never hurt to try

Re: Transfering funds

shahestates — Thu, 12 Aug 2021 17:21:59 GMT

@bb6640 wrote:
Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

See the details here how CSR gave him one time courtesy offer to transfer it to other account:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Refund-for-Credit-in-Account/td-p/226746/page/2