topic Text in Get Support

Text

jeepman1256 — Thu, 06 Jan 2022 07:59:30 GMT

Hello,

All texts from my friend are not being delivered. She does receive mine to her. Any suggestions?

Thank you,

Guy

Re: Text

Dunkman — Fri, 09 Jul 2021 19:41:54 GMT

@jeepman1256

Were you able to receive texts before from your friend? Any recent changes phones with either one of you? Any issues with other friends or family texts? Issues with calling or data?

If one of you are apple users, it can be an issue with iMessage. Turn on data for iMessage.

If Android users, turn off android chat feature.

Other basic trouble shooting advice:

Reboot phone

Network reset of phone

Re: Text

hTideGnow — Fri, 09 Jul 2021 20:38:44 GMT

@jeepman1256 did you just join today? did you request a number porting? If so, can you receive incoming calls? If you just joined and request porting, it might be an indication of a stuck port.

If you have joined PM for some time and have been receiving incoming calls, then did you just change phones? Also check if your Airplane mode is OFF and check if it is an issue with iMessage or RCS chat issue as mentioned by @Dunkman

Give us more information like what kind of phone you have and what have you done so far.

Re: Text

Anonymous — Fri, 09 Jul 2021 21:20:04 GMT

both of you can do this,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Good Luck

Re: Text

darlicious — Sun, 11 Jul 2021 13:28:01 GMT

@jeepman1256

Very likely you have turned your chat features on....are your chat bubbles dark blue when they used to be light blue? Turn them off in your settings.

This question has been coming up a lot lately. Ever since the google update I think the pop up prompting you to enable feature is front and centre. However its designed even though I did not want it and I thought I was dismissing it I instead enabled it. I didn't notice right away until I called a couple people eho didn't answer a text and Input it together. But I have now done it two more times on other phones that I was helping troubleshoot! Very sneaky....pop up design!