topic Re: Error: Cannot make a payment to my account. in Get Support

Error: Cannot make a payment to my account.

debugo — Tue, 04 Jan 2022 18:53:47 GMT

I cannot make a payment to my account since yesterday.

I also tried to delete my credit card and add the same, but still.

The error message is the following:

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

I also called my credit card / bank company but they didn't see any failed transaction on their side, must be on public mobile server then.

I send an email to support service but got no reply yet.

Thanks

Re: Error: Cannot make a payment to my account.

Martin — Fri, 14 Aug 2015 18:09:31 GMT

Hello,

Depending upon workload, customer assistance usually responds in 2 calendar days.

Re: Error: Cannot make a payment to my account.

debugo — Fri, 14 Aug 2015 18:17:57 GMT

I can't use my data anymore if I cannot make a payment...

It would be great if the customer services could reply today.

Thanks

Re: Error: Cannot make a payment to my account.

Martin — Fri, 14 Aug 2015 18:31:54 GMT

Hi again,

As noted, the usual response time is 2 calendar days. That means that reps work 7 days a week, including long weekends.

I hope, for your sake, that you receive a reply either today or tomorrow.

Cheers.

Re: Error: Cannot make a payment to my account.

Luddite — Fri, 14 Aug 2015 20:34:32 GMT

Just off the phone with PM Support correcting a problem with my account. They are experiencing problems with the payment system and are tracking it down.

Hang in there.

Re: Error: Cannot make a payment to my account.

Martin — Fri, 14 Aug 2015 21:00:17 GMT

Luddite,

Thank you for the update.

Cheers.

Re: Error: Cannot make a payment to my account.

makkahn28 — Fri, 14 Aug 2015 21:05:20 GMT

@Luddite, Just a question: How did you manage to speak to a PM rep? Unless you have a Grandfathered Plan, its currently NOT possible for PM Customer Service over the Phone

Re: Error: Cannot make a payment to my account.

Luddite — Fri, 14 Aug 2015 21:16:53 GMT

@makkahn28 wrote:
@Luddite, Just a question: How did you manage to speak to a PM rep? Unless you have a Grandfathered Plan, its currently NOT possible for PM Customer Service over the Phone

You are correct. However, it was a complex issue to resolve and after trading several emails over 2 days trying to clarify everything, a rep phoned me. I did not call them.

Re: Error: Cannot make a payment to my account.

makkahn28 — Fri, 14 Aug 2015 21:26:42 GMT

Well, That's what I call Excellent Service

This is what I meant when I suggested PM should have this type of service, ONLY as a Last resort

Good Job PM

Re: Error: Cannot make a payment to my account.

palg — Thu, 25 Aug 2016 13:25:19 GMT

Tried several times to make payment though my registered credit card but unable to process payment for the last two days.Icalled Credit card company & theysay they issue from their end. I really need help to process payment in my a/c