topic Re: cannot receive texts in Get Support

cannot receive texts

dlanglere — Thu, 06 Jan 2022 07:59:15 GMT

Why can't I receive texts. This is very frustrating.

Re: cannot receive texts

Anonymous — Thu, 08 Jul 2021 21:04:52 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

for iphone go to Settings > Messages > To turn iMessage on or off,

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Good Luck

Re: cannot receive texts

softech — Thu, 08 Jul 2021 22:13:17 GMT

@dlanglere wrote:
Why can't I receive texts. This is very frustrating.

@dlanglere so you are receiving calls and just not text?

Can you text out ?

Can you make outgoing calls?

Did you just join PM? Did you have your number ported over?

Also, what kind of phones you have? Wonder if it is iMessage/RCS/SMS issue, which requires Wifi or data for delivery

Also, any chance you are in Airplane mode?

Give us more information, like what you have tried so we can help.

Re: cannot receive texts

esjliv — Fri, 09 Jul 2021 00:50:35 GMT

@dlanglere wrote:
Why can't I receive texts. This is very frustrating.

Hello @dlanglere

What type of phone do you have? If iPhone review these two things:

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

And also,

If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

Re: cannot receive texts

dlanglere — Fri, 09 Jul 2021 14:17:15 GMT

I do nothave an iphone. I have an android samsung J260A DASH

Re: cannot receive texts

Dunkman — Fri, 09 Jul 2021 14:21:42 GMT

@dlanglere wrote:
I do nothave an iphone. I have an android samsung J260A DASH

@dlanglere

The forum members need more details about your situation. Can you answer some of the questions posted above? Then we can provide more better advice.

We are all customers like yourself and we don't have access to your account details.

Re: cannot receive texts

softech — Fri, 09 Jul 2021 14:45:32 GMT

I think the main question now for @dlanglere is if you just porting your number into PM. If so, reboot your phone once more and see if you are receiving incoming calls. Just need to confirm if just incoming text an issue or incoming calls as well.