topic Re: Cannot make calls in Get Support

Cannot make calls

kanica_sharma19 — Thu, 06 Jan 2022 07:59:13 GMT

I am on the $25 plan which has unlimited Canada wide calling. I’m trying to make a call but getting message that I cannot make a call because I have used all of my outgoing minutes. This is strange

Re: Cannot make calls

hTideGnow — Thu, 08 Jul 2021 17:44:13 GMT

@kanica_sharma19 try adding a 1 in front of the 10 digits number,

like 1-519-123-4567

If it still fails, try reboot your phone and try again.

if it also fails, then you will need to open a ticket for mod :

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make calls

Anonymous — Thu, 08 Jul 2021 17:47:32 GMT

ignore that message

and check your dial number,

i have that also and when i do check it out the phone number is wrong , you know.

Re: Cannot make calls

esjliv — Thu, 08 Jul 2021 17:59:42 GMT

@kanica_sharma19 wrote:
I am on the $25 plan which has unlimited Canada wide calling. I’m trying to make a call but getting message that I cannot make a call because I have used all of my outgoing minutes. This is strange

Hello @kanica_sharma19

I think this is a system glitch.

Try toggling into airplane mode then back again.

Also, Resetting your Network Settings on the device may set things right again.

If you are still getting this message, ignore it if the call completes.

But if the call does not complete, see @hTideGnow post and contact the Moderators about it.