topic Re: Email in Get Support

Email

pinkbird14 — Thu, 06 Jan 2022 07:59:10 GMT

I cannot remember the email I used when I set up my husband's account. How can I fix this?

Re: Email

hairbag1 — Sun, 01 Aug 2021 16:13:33 GMT

@pinkbird14...did you ask hubby what the password is ?

Re: Email

JK8 — Sun, 01 Aug 2021 16:20:05 GMT

@pinkbird14

Ask husband to go through his email accounts to find the Welcome message from PM.

If still problems…..

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Email

Anonymous — Sun, 01 Aug 2021 16:36:23 GMT

@pinkbird14

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,>> forgetting
explanation to them nice Team and nice service.

Good Luck

Re: Email

Dunkman — Sun, 01 Aug 2021 16:36:28 GMT

@pinkbird14

You can also try to reset the password. Try different email addresses that you or your husband own. Check the various email addresses for the reset password email.

https://selfserve.publicmobile.ca/forgot-password/

Re: Email

LurganIeUk — Sun, 01 Aug 2021 16:39:01 GMT

Make a list of all emails that you and he have/had.

Then try everyone with "forgot password"

If you or he used an alias...hmmm

If you or he has cancelled the email...hmmm