topic Re: Plan Reactivation in Get Support

Plan Reactivation

MarilynAhumada — Thu, 06 Jan 2022 07:59:07 GMT

I have autopay but today my plan was out all day. Cannot do calls or send messages. How can my account be reactivated?

Re: Plan Reactivation

computergeek541 — Thu, 08 Jul 2021 03:22:34 GMT

@MarilynAhumada wrote:
I have autopay but today my plan was out all day. Cannot do calls or send messages. How can my account be reactivated?

Was your plan supposed be renewed earlier today? Check your credit card statement to see if your card was charged. If it was not, you will need to make a manual payment using that card, or you'll need to purchase a voucher to manually top up your account and reactivate your service.

Re: Plan Reactivation

softech — Thu, 08 Jul 2021 03:27:42 GMT

if you logon to My Account and you see it suspended? did you try paying manually and did it work? If so, click "Reactivate your plan" and try to reboot your phone.

Re: Plan Reactivation

NicolasFlandez — Thu, 08 Jul 2021 03:34:29 GMT

If you try the option lost/stolen for a minute. try making one payment.

Re: Plan Reactivation

serra — Thu, 08 Jul 2021 09:55:20 GMT

I am having the same issue did you ever figure out how to fix this?

Re: Plan Reactivation

esjliv — Thu, 08 Jul 2021 10:32:00 GMT

@MarilynAhumada wrote:
I have autopay but today my plan was out all day. Cannot do calls or send messages. How can my account be reactivated?

Hello @MarilynAhumada ,

Try some common fixes for network issues:

*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

If this was an Autopay failure, I would let the Moderators know.

And, also ensure all rewards were or will be provided to you.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Plan Reactivation

computergeek541 — Mon, 12 Jul 2021 09:33:53 GMT