topic Re: No service in Get Support

topic Re: No service in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765755#M483 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/221178">@Hwa</a> </P><P>There seems to be no Service issue regarding Mobile phone:</P><P><A href="https://www.telus.com/en/nu/outages" target="_blank" rel="noopener">https://www.telus.com/en/nu/outages</A></P><P> </P><P>did you try to reboot your phone?</P><P> </P><P>do you have a second phone to test?</P> Sat, 01 Jan 2022 20:39:17 GMT softech 2022-01-01T20:39:17Z No service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765747#M482 <P>I have been living at same place in BC for a year; no prior problems.  Last night lost service.  On and off airplane mode did not remedy.  Searching for networks on phone, the list does not contain Telus or Publicmobile. Downdetector reports no problems in this area. </P><P> </P><P>What's going on?</P> Tue, 04 Jan 2022 09:42:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765747#M482 Hwa 2022-01-04T09:42:00Z Re: No service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765755#M483 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/221178">@Hwa</a> </P><P>There seems to be no Service issue regarding Mobile phone:</P><P><A href="https://www.telus.com/en/nu/outages" target="_blank" rel="noopener">https://www.telus.com/en/nu/outages</A></P><P> </P><P>did you try to reboot your phone?</P><P> </P><P>do you have a second phone to test?</P> Sat, 01 Jan 2022 20:39:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765755#M483 softech 2022-01-01T20:39:17Z Re: No service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765756#M484 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/221178">@Hwa</a> </P><P>I am in the Lower Mainland and no issues with PM today. Maybe the last heavy dump might be the issue with the Telus tower in your area.</P> Sat, 01 Jan 2022 20:40:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765756#M484 BKNS27 2022-01-01T20:40:34Z Re: No service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765771#M485 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/221178">@Hwa</a> </P><P>you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,</P><P><STRONG>1.</STRONG><SPAN> </SPAN>power off your device</P><P><STRONG>2.</STRONG><SPAN> </SPAN>take out the SIM card,</P><P><STRONG>3. </STRONG>waiting a 1 minute,</P><P><STRONG>4</STRONG>. put it back and power on,</P><P><STRONG>5.</STRONG><SPAN> </SPAN>toggling airplane mode off/on,  </P><DIV class=""><P> </P><P><STRONG><SPAN>and </SPAN>try manually selecting network "3G ONLY" or WCDMA only,</STRONG></P><P>for iPhone visit <STRONG><A href="http://support.apple.com/en-ca/HT203124" target="_self" rel="nofollow noreferrer noopener">Here link</A> </STRONG></P><P>or <STRONG><A href="http://helpforsmartphone.com/public/en/apple/ios/ios-11/guides/24/Switch-between-3G-4G-Apple-iOS" target="_self" rel="nofollow noreferrer noopener">Here link</A> </STRONG></P><P> </P><P>for android visit <STRONG><A href="http://wikihow.com/Switch-from-4G-to-3G-on-Android" target="_self" rel="nofollow noreferrer noopener">Here link</A> ,</STRONG></P><P> </P><P>and do Rebooting your phone ,This is quick and simple,<SPAN>to refreshing your network,</SPAN></P><P><SPAN>*what is meant by rebooting the device turn off and turn it back on.</SPAN></P></DIV> Sat, 01 Jan 2022 21:07:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765771#M485 Anonymous 2022-01-01T21:07:36Z Re: No service https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765794#M486 <P> </P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/221178">@Hwa</a> </P><P>As mentioned above, maybe try the SIM card in another working phone.  This helps determine whether hardware issue versus PM service problem.  </P><P> </P><P>Is it possible that your phone got blacklisted?  </P><P><A href="https://www.devicecheck.ca/check-status-device-canada/" target="_blank">https://www.devicecheck.ca/check-status-device-canada/</A></P> Sat, 01 Jan 2022 21:26:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-service/m-p/765794#M486 Dunkman 2022-01-01T21:26:16Z