topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

6476574071 — Thu, 06 Jan 2022 07:58:42 GMT

I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

Re: Beginner’s Guide to the Community

computergeek541 — Tue, 06 Jul 2021 20:37:48 GMT

@6476574071 wrote:
I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

Unless this was a system generated payment error, there are generally no refunds at Public Mobile. Howver, if Public Mobile were to provide you with a refund, please note that it could take up to 30 days, and you would have to ask the moderators for it. If you leave the extra funds in your Public Mobile account balance (I'm assuming that it's still there), the funds can be used towards the payment for your next renewal.

Re: Beginner’s Guide to the Community

esjliv — Tue, 06 Jul 2021 22:15:23 GMT

@6476574071 wrote:
I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

Hello @6476574071

If the extra amount is not showing in your Available Funds, but showing on your credit card transactions, perhaps the extra charge is a PENDING credit card transaction, that will fall away once the transactions fully authorize.

But, if you do see the extra funds in your Available Funds area, than yes, please refer to @computergeek541 post.

FYI -

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)