topic Re: PIN locked in Get Support

PIN locked

myphonehelp — Thu, 06 Jan 2022 07:58:38 GMT

How do I unlock my phone. I accidentally locked my pin, and need puk code.

Re: PIN locked

softech — Sat, 31 Jul 2021 18:36:46 GMT

What was the exact message showing? there are different types of PUK codes.

If it is the PIN code for your SIM, mod would be able to assist. Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you are talking about the screen unlock PIN, then it is different.

Re: PIN locked

myphonehelp — Sat, 31 Jul 2021 18:37:41 GMT

"Enter PUK. Your SIM cannot be accessed. Please call your carrier to obtain your PUK code."

Re: PIN locked

softech — Sat, 31 Jul 2021 18:40:13 GMT

@myphonehelp you should be able to get it from Mod. Use this direct link to open ticket:

https://urlshortner.tiia.ai/Oyn1L6

Re: PIN locked

Anonymous — Sat, 31 Jul 2021 18:45:48 GMT

@myphonehelp

review Here maybe you getting a help,

Re: PIN locked

darlicious — Sat, 31 Jul 2021 18:50:01 GMT

@myphonehelp

Did you get this screen? If so and you have not set a pin# use the default 1234 but only try once.

Re: PIN locked

myphonehelp — Sat, 31 Jul 2021 18:58:25 GMT

I don't get the screen you mentioned.

Re: PIN locked

darlicious — Sat, 31 Jul 2021 19:03:30 GMT

@myphonehelp

Then you do need a moderator unless you just activated and you have an older model locked phone?

Have you submitted a ticket or sent a private message yet? Wait times are under an hour.

Re: PIN locked

Triguy — Sat, 31 Jul 2021 19:25:13 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PIN locked

darlicious — Wed, 04 Aug 2021 20:02:03 GMT

@Luddite

Different phones can give slightly different messages. Just so I understand the OP basically had my screen and entered the pin incorrectly 3 times thus triggering the message for the PUK code?

BTW....how do I get rid of this message everytime my phone reboots? I triggered it after letting a friend test my sim card in their phone and I test theirs.....thx

Re: PIN locked

Luddite — Thu, 05 Aug 2021 17:33:13 GMT

@darlicious wrote:
@Luddite
Different phones can give slightly different messages. Just so I understand the OP basically had my screen and entered the pin incorrectly 3 times thus triggering the message for the PUK code?

BTW....how do I get rid of this message everytime my phone reboots? I triggered it after letting a friend test my sim card in their phone and I test theirs.....thx

Yes, that was I understood how the PUK request was tiggered. Sorry, no idea how to eliminate the message on reboot.