topic Re: Autopay Reward in Get Support

Autopay Reward

HayHay2010 — Thu, 06 Jan 2022 07:58:14 GMT

When my account was charged this month I did not receive my Autopay Reward and I was wondering why? I did have an issue last month with the credit card (over zealous security locked the card) and had to change the card information.

Re: Autopay Reward

esjliv — Sun, 04 Jul 2021 12:16:22 GMT

@HayHay2010 wrote:
When my account was charged this month I did not receive my Autopay Reward and I was wondering why? I did have an issue last month with the credit card (over zealous security locked the card) and had to change the card information.

Hello @HayHay2010

There could have been a glitch when you made a change to the credit card info.

Do you see the $2 in your Available Funds balance, yet, by any chance?

If not, as long as you see that your account is still showing Autopay is enabled, contact the Moderators to have them add the $2 to your Available Funds balance. This way you will get $2+$2 off on your next renewal.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Autopay Reward

LurganIeUk — Sun, 04 Jul 2021 13:41:41 GMT

Since your balance says zero and your payment was taken it appears your payment was taken from your auto pay set up. And also appears there are no manual top ups or accruals of funds due to other rewards from which the payment could have come from.

I would suggest you contact a mod as your auto pay set up was in place at the time of payment.

Re: Autopay Reward

darlicious — Thu, 08 Jul 2021 22:46:32 GMT

@HayHay2010

Does your account say you are registered for dynamic autopay? Did you possibly use the lost/stolen feature in your account even briefly? If so this causes a glitch that prevents your rewards from applying automatically. Contact the moderators to have them apply it manually.

Re: Autopay Reward

softech — Sun, 04 Jul 2021 15:10:40 GMT

@HayHay2010 ... is Autopay Reward ($2) showing up as a reward item on the My Reward list on the Overview Tab as well?

you said your credit card had issue earlier and had to change the card info.. did that caused an Autopay failure and your account was suspended?

Re: Autopay Reward

HayHay2010 — Tue, 06 Jul 2021 07:54:41 GMT

Hi everyone and thank you for all the replies.

Looks like this is the answer. Phone was lost on Wednesday (June 30th) and couldn't be replaced until Friday (July 2nd) so I did suspend the service as a precaution until I could get the SIM card changed. I will contact the moderators.

Thanks again!