topic Re: Set up voicemail pin in Get Support

Set up voicemail pin

carlaspapa — Thu, 06 Jan 2022 07:58:13 GMT

Hi community,

I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?

Re: Set up voicemail pin

computergeek541 — Sun, 04 Jul 2021 07:16:25 GMT

@carlaspapa wrote:
I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?

The voicemail password is chosen the first time the custoemr calls into it. When there's an issue with it, the voicemail password can be reset from the self serve account. After logging in there, click on Plans & Add-ons, and then on Reset Voicemail Password.

Re: Set up voicemail pin

carlaspapa — Sun, 04 Jul 2021 07:22:51 GMT

Ok I will help him do that and see what happens.

Re: Set up voicemail pin

carlaspapa — Sun, 04 Jul 2021 07:37:28 GMT

@computergeek541

Ok thank you that worked. How do I change a greeting? I tried to get greeting recorded but just got these two old drunk guys yammering in the background.

Re: Set up voicemail pin

darlicious — Sun, 04 Jul 2021 07:53:33 GMT

@carlaspapa

Here's the voicemail menu....

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-are-the-key-features-and-menu-options-of-Voicemail/m-p/110

Re: Set up voicemail pin

darlicious — Sun, 04 Jul 2021 08:01:08 GMT

@carlaspapa

Oops that's an old post....this may be more helpful to you....

Re: Set up voicemail pin

canadagoose — Sat, 04 Mar 2023 16:34:17 GMT

@computergeek541 wrote:
@carlaspapa wrote:
I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?
The voicemail password is chosen the first time the custoemr calls into it. When there's an issue with it, the voicemail password can be reset from the self serve account. After logging in there, click on Plans & Add-ons, and then on Reset Voicemail Password.

There may have been a menu change. I found Reset Voicemail Password under Profile, 3rd tab. PIN is 2nd tab. This is via my PM account, accessed via browser at https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information