Cannot receive calls

kiki4 — Thu, 06 Jan 2022 07:58:10 GMT

Able to phone out but cannot receive calls. when someone calls in operator says "number cannot be as dialed, please check number and dial again". Signal strength good, flight mode off, sim card installed correctly. Do you have a solution.?

Re: Cannot receive calls

darlicious — Sat, 03 Jul 2021 19:05:57 GMT

@kiki4

Try rebooting your phone first. Did you select a new number or port your number in?

Re: Cannot receive calls

Anonymous — Sat, 03 Jul 2021 19:06:48 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Cannot receive calls

Triguy — Sat, 03 Jul 2021 19:09:08 GMT

There was an issue a few weeks ago. So if you haven't already, try switching back to LTE and see if your calls come though.

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