topic Re: Problems switching to new phone in Get Support

Problems switching to new phone

LucasLucas — Thu, 06 Jan 2022 07:58:11 GMT

I recently switched to a Galaxy S7 Edge. I put in my SIM card and it recognised it, but some stuff is working while other stuff isn't. I can send and receive texts and I can receive phone calls, but when I try to check my voice mail, it says that I'm out of minutes, even though I haven't used any. Data often doesn't work, and when it does, it only works for certain things, and it says on my phone that I've used more data than it shows on my Public Mobile account.

I changed APN settings as recommended here: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone but I'm still having problems. Has anyone had any similar problems? What is the solution?

Re: Problems switching to new phone

Anonymous — Sat, 31 Jul 2021 00:12:57 GMT

@LucasLucas

can you try it selecting the network to "3G ONLY"

for android visit HERE ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Problems switching to new phone

Dunkman — Sat, 31 Jul 2021 00:15:57 GMT

@LucasLucas

Can you call out to other numbers beside voice mail?

Maybe try dialing one of PM voice mail access numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

If that works, set your dealer to call that number to check your voice mail.

Maybe screenshot your APN settings. There might be one minor thing that needs to be changed.

Some basic troubleshooting advice:

reboot phone

network reset of phone

toggle airplane mode on, then off.

removed and re-insert your SIM card.

Re: Problems switching to new phone

softech — Sat, 31 Jul 2021 00:41:34 GMT

>and it says on my phone that I've used more

>data than it shows on my Public Mobile

>account.

maybe the phone was counting it on the monthly cycle and not 30 days

also, if the phone was used on another SIM card right before you change to PM SIM.. the phone data count would include data used on both SIM card.. (unless you are certain that you updated the cycle date to reflect the first day you switched to PM)

how much the difference we are talking about??

Re: Problems switching to new phone

LucasLucas — Sat, 31 Jul 2021 01:14:49 GMT

Voicemail is now working, but I'm still having problems with data. I'll get notifications from apps, but when I try to actually load them, they won't work. The only app that seems to fully work with data is Gmail. Here are my settings: https://imgur.com/a/zezHyFn

Re: Problems switching to new phone

BlueB — Sat, 31 Jul 2021 01:16:35 GMT

@LucasLucas

Glad you're making some progress... quick check - if you connect to your (home?) wifi, do your apps work okay? Just trying to narrow down the problem and eliminate some of what I hope to be obvious non-issues.

Re: Problems switching to new phone

LucasLucas — Sat, 31 Jul 2021 01:18:04 GMT

Hi, everything works fine with wifi.

Re: Problems switching to new phone

Anonymous — Sat, 31 Jul 2021 01:30:49 GMT

@LucasLucas : It would be easier to add the images here. Anyway...change the aliasredirect to add in front - http://

You might have a couple more fields at the end.

The APN type might need some work but let's see what you get with the http.

Re: Problems switching to new phone

will13am — Sat, 31 Jul 2021 01:31:31 GMT

@LucasLucas wrote:
Voicemail is now working, but I'm still having problems with data. I'll get notifications from apps, but when I try to actually load them, they won't work. The only app that seems to fully work with data is Gmail. Here are my settings: https://imgur.com/a/zezHyFn

Try selecting LTE/GSM/UMTS instead of Global.

Re: Problems switching to new phone

will13am — Sat, 31 Jul 2021 01:33:55 GMT

@Anonymous wrote:
@LucasLucas : It would be easier to add the images here. Anyway...change the aliasredirect to add in front - http://
You might have a couple more fields at the end.
The APN type might need some work but let's see what you get with the http.

That particular field is for MMS. It should not affect data. Just having sp.mb.com correct should enable data. Even an empty APN type field could work, although it is best to include default,mms just in case there are multiple APNs available on the phone.

Re: Problems switching to new phone

LucasLucas — Sat, 31 Jul 2021 01:36:00 GMT

I added it and restarted my phone, but still only Gmail works

Re: Problems switching to new phone

Anonymous — Sat, 31 Jul 2021 01:45:07 GMT

@LucasLucas : Can you tell us any further fields at the end?

Another option is to try:

MMS Proxy = mmscproxy.mobility.ca

MMS port = 8799

Oh hold on...

Move that ip address down to Multimedia message Proxy and blank out Proxy and keep the rest (but I'd still like to know any further down fields)

And you only need to flip in/out of airplane mode to reset.

Re: Problems switching to new phone

LucasLucas — Sat, 31 Jul 2021 01:46:47 GMT

This worked, thank you very much! The only options below were bearer (unspecified) and mobile virtual network operator type (none).

Re: Problems switching to new phone

Anonymous — Sat, 31 Jul 2021 01:50:35 GMT

@LucasLucas : Which one...moving proxy or using the different one? Those MVNO's often have values in them but if it's working for you now then great.

APN type might want to have ,mms added and maybe ,supl and ,dun - no spaces.

Re: Problems switching to new phone

LucasLucas — Sat, 31 Jul 2021 01:59:51 GMT

I moved the proxy and changed the port