topic New number Call failed? in Get Support

New number Call failed?

Loveslupins — Thu, 06 Jan 2022 07:58:08 GMT

Hi,

I just signed up a couple days ago, was given a new number…can’t make a call?

Re: New number Call failed?

Anonymous — Sat, 03 Jul 2021 17:45:55 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: New number Call failed?

darlicious — Sat, 03 Jul 2021 17:50:13 GMT

@Loveslupins

What is your plan? $15 plan? If so log in to your account and see if you have any outgoing calling left. If not you may want to purchase the $5/500 min calling add on.

Re: New number Call failed?

softech — Sat, 03 Jul 2021 18:08:34 GMT

@Loveslupins was outgoing calls ever work? was it working when you first joined and just stopped today? how about incoming calls?

what is showing on top of the phone screen? does it show Public Mobile? How about Signal level?

did you try reboot your phone??

Re: New number Call failed?

Triguy — Sat, 03 Jul 2021 18:21:06 GMT

Did you port your phone number over to PM ?

Check your account status in your self serve account. Can you receive calls or texts ?

Try shutting down and phone and then turn it back on.