topic Re: add on in Get Support

add on

diniw — Thu, 06 Jan 2022 07:57:46 GMT

how can i confirm that my add on will actually work when i get to the states? i'd love some sort of confirmation now to avoid frustration later

Re: add on

Triguy — Fri, 30 Jul 2021 16:28:02 GMT

Unfortunately, you won't be able to test it until you are in the US. Check your account under add-ons to make sure it is added to your account.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Re: add on

Anonymous — Fri, 30 Jul 2021 16:34:25 GMT

@diniw

you can't test in canada because you are connecting to network in canada.

you can check it out how to Purchase Add-Ons,

and visit Here

or Here

Re: add on

BlueB — Fri, 30 Jul 2021 16:37:24 GMT

@diniw

Testing whether it works in the US means you're already in the US! 🙂 Your best confirmation will be logging into My Account and ensuring that the Add-On is there for the duration of your time in the US. There are many (free) wifi hotspots where you can login to a web browser on your phone and access Public Mobile to fix ____ if really needed.

Re: add on

LurganIeUk — Fri, 30 Jul 2021 17:13:35 GMT

If you are close to the border and still in Canada you could test it.

In BC you could test in White Rock, Ladner especially if you can look over the water and see the states.

And keep in mind your 10 day count down starts as soon as you buy it. So you really should not have the time to test it...in a way.

There are other tips to set up the roaming for the area you are in vs the best carrier to use. Others will tell you.

Re: add on

diniw — Fri, 30 Jul 2021 22:41:16 GMT

aaahh! i thought the 10 days started not from when i buy the add on but from when i cross the border!

am i mistaken?

Re: add on

hairbag1 — Fri, 30 Jul 2021 22:46:41 GMT

@diniw wrote:
aaahh! i thought the 10 days started not from when i buy the add on but from when i cross the border!
am i mistaken?

Your 10 day add-on starts a s soon as purchased.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/U-S-Roaming/ta-p/307883

Re: add on

Anonymous — Fri, 30 Jul 2021 22:50:43 GMT

@diniw

do you buy it or not yet !!

you can try it to Customer Service by Moderator Team, and explanation to them maybe the will credit to you for one and when before cross the border, buy it again...

Here’s how to contact customer service by Moderator Team,

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: add on

darlicious — Sat, 31 Jul 2021 11:01:24 GMT

@diniw

Check your overview page for the US roaming add on to be listed at the bottom left corner. If you don't see it you may have just added the funds to your balance. If so you can the choose it, confirm and submit the payment when you are about to leave or you have arrived at your destination.

If you have purchased it and you don't leave for a few days contact the moderators and explain your mistake. They are usually pretty good about misunderstandings and will likely remove it and credit the funds back to your balance for you to purchase on your day of departure.

Here is some info about US roaming add ons that should help you.....

While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!