topic Re: Payment problem in Get Support

Payment problem

Freewill22 — Thu, 06 Jan 2022 07:57:46 GMT

I've made my monthly payment and there's no change.

Re: Payment problem

JK8 — Thu, 01 Jul 2021 18:53:44 GMT

@Freewill22 wrote:
I've made my monthly payment and there's no change.

More details please? How did you pay? When is your due date? Are your services working? Did you log into self service and look at Available Funds? What change were you expecting?

Re: Payment problem

Freewill22 — Thu, 01 Jul 2021 18:54:32 GMT

My payment is due July 2nd. I paid air credit card.

Re: Payment problem

Anonymous — Thu, 01 Jul 2021 19:00:47 GMT

Can you explain more info ?
What change were you need !

if you Sign in to Self Serve to view or make changes to your account.

Re: Payment problem

JK8 — Thu, 01 Jul 2021 19:00:18 GMT

@Freewill22 wrote:
My payment is due July 2nd. I paid air credit card.

Is your credit card on file and are you on autopay? Today is July 1 so your renewal will take place later this evening or after 12 midnight depending on where you live in Canada. As long as you are on autopay you are fine. If not on autopay make sure you have enough money in Available Funds.

Re: Payment problem

softech — Thu, 01 Jul 2021 18:59:19 GMT

@Freewill22 if your payment due is July 2 and you just paid now, you should see the amount you paid is keeping as "Available Fund". If that is the case, it will be used for the payment of July 2

Re: Payment problem

esjliv — Fri, 02 Jul 2021 01:34:02 GMT

@Freewill22 wrote:
My payment is due July 2nd. I paid air credit card.

Hello @Freewill22

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

Your title says "Payment problem", can you explain the problem?