topic Re: Phone call: incoming call issue in Get Support

Phone call: incoming call issue

prissyho — Thu, 06 Jan 2022 07:57:34 GMT

HI,

Just port my number recently. Today I found an issue not sure how to fix it.

1) I can make outgoing call

2) I can send and receive SMS

3) I can receive incoming call from my home landline (Telus)

4) I can't receive call (incoming call) from others. I tested with my daughter's mobile, she is using Public Mobile. A voice message saying my number is busy whenever she calls me. Another also said the same thing. I am not sure why that happen. I reboot my mobile already. still... said my number is busy when my daughter calls me. HELP please.

Re: Phone call: incoming call issue

prissyho — Wed, 30 Jun 2021 19:19:17 GMT

Clarification: it should be when someone calls me my phone doesn't ring it tell the person calling me it says unavailable. Then busy tone

Re: Phone call: incoming call issue

Anonymous — Wed, 30 Jun 2021 19:34:57 GMT

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

Re: Phone call: incoming call issue

Triguy — Wed, 30 Jun 2021 19:19:54 GMT

Try turning off your phone then turn it back on. If it is still not working then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone call: incoming call issue

softech — Wed, 30 Jun 2021 19:26:07 GMT

@prissyho did you try to reseat your SIM? (power down the phone, take SIM out , wipe it clean and then put it back in and power up)

it happened to me once. Regular reboots didn't work until I reseat the SIM.

Re: Phone call: incoming call issue

darlicious — Wed, 30 Jun 2021 19:30:42 GMT

@prissyho

Your port did not complete. Did you reply YES to the porting authorization text on your old sim card? If not then you must reinitiate the port request either thru the moderators or by calling the telus porting department with your old providers account # and by putting your old sim card back in the phone and replying YES within 90 minutes of recieving the text. I will private message you the phone number.

Edit: @Anonymous already supplied the number publicly against pm's request of community members to only private message the phone number. Please don't share the phone # publicly.

Re: Phone call: incoming call issue

prissyho — Wed, 30 Jun 2021 19:32:01 GMT

Tried reseated the SIM and rebooted, same. still not working for incoming call.

Re: Phone call: incoming call issue

prissyho — Wed, 30 Jun 2021 19:34:54 GMT

I can make outgoing call, and it showed my number correctly on the receiving end.

Also, I tried using my home landline to call my number. I can receive only incoming call from my home landline. Very strange.

Re: Phone call: incoming call issue

Anonymous — Thu, 01 Jul 2021 16:14:27 GMT

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Phone call: incoming call issue

Anonymous — Wed, 30 Jun 2021 19:42:25 GMT

@darlicious wrote:
Edit: @Anonymous already supplied the number publicly against pm's request of community members to only private message the phone number. Please don't share the phone # publicly.

@darlicious

i do fix it, thanks

Re: Phone call: incoming call issue

darlicious — Wed, 30 Jun 2021 19:47:01 GMT

@Anonymous

Your welcome. If pm performs a sweep of the community for posts containing the phone number as they did in February and May of last year it can result in a significant loss of personal stats that can affect your community reward. I know from personal experience the effect it can have on one's stats.

Re: Phone call: incoming call issue

Anonymous — Wed, 30 Jun 2021 19:53:00 GMT

@darlicious wrote:
@Anonymous
Your welcome. If pm performs a sweep of the community for posts containing the phone number as they did in February and May of last year it can result in a significant loss of personal stats that can affect your community reward. I know from personal experience the effect it can have on one's stats.

@darlicious

thanks, for you let me know about it i'm never know.

and i'm not doing anything wrong in here.

Re: Phone call: incoming call issue

darlicious — Wed, 30 Jun 2021 19:58:07 GMT

@Anonymous

I only try to inform other members with the info i have been given. I'm willing to give anyone the benefit of the doubt unless proven otherwise. I know it can be very distressing to be accused of something when you are completely innocent. Just believe in yourself as you know if you are right.

Re: Phone call: incoming call issue

Anonymous — Wed, 30 Jun 2021 20:22:14 GMT

@darlicious wrote:
@Anonymous
I only try to inform other members with the info i have been given. I'm willing to give anyone the benefit of the doubt unless proven otherwise. I know it can be very distressing to be accused of something when you are completely innocent. Just believe in yourself as you know if you are right.

@darlicious

thank you so much my dear
we all here to help other customer to keep them a happy with beautiful service with public mobile,, and we are not to fight other i hope you getting my point.

and i'm in here love to help any customer to keep them happy, and i'm never like to doing something a wrong or give to other people something bad,

the life is too short and here in community rewards is it not that big deals to we fight other people to getting more money for it,

i appreciate it very much
and Good Luck Everybody

Re: Phone call: incoming call issue

prissyho — Wed, 30 Jun 2021 21:21:02 GMT

Thanks everyone. I reached out to the Moderator and the problem was fixed.

Happy Canada Day everyone!

Re: Phone call: incoming call issue

Yummy — Wed, 30 Jun 2021 23:01:14 GMT

@darlicious wrote:
Edit: @Anonymous already supplied the number publicly against pm's request of community members to only private message the phone number. Please don't share the phone # publicly.

Could you please clarify Which phone number is forbidden to share here? PM's porting phone #? Or personal numbers?

Re: Phone call: incoming call issue

Anonymous — Wed, 30 Jun 2021 23:09:32 GMT

@Yummy : The porting number. But the number is all over the place so I don't see why it matters.

Look what google finds:

Re: Phone call: incoming call issue

darlicious — Wed, 30 Jun 2021 23:37:37 GMT

@Yummy

Even though the number seems readily available on the internet it has been repeatedly asked not to post it publicly on the community. If anything I mention it so presonal stats are not affected if pm chooses to to do a sweep and delete posts containing the phone number. Shortly after the bravo leaderboard was removed last year I noticed a sudden loss of 135+ bravos that could not be explained. When a similar sweep was made in early February this year it suddenly all made sense because I had often posted the telus porting number previously..... I prefer to keep my stats intact. Members can make their own choices.