topic Re: Data Outage: June 30, 2021 in Get Support

Data Outage: June 30, 2021

computergeek541 — Thu, 06 Jan 2022 07:57:25 GMT

Although I know that my account and device are fine, data is completely down. I'm hoping that this doesn't last too long. I'm just curious about how widespread this issue is. I'm in the Toronto area. Voice and SMS services are working normally.

@J_PM

Is Telus aware of this?

Re: Data Outage: June 30, 2021

Pawprints1986 — Wed, 30 Jun 2021 07:25:40 GMT

I just noticed mine is down as well. But SMS and 611 (it's 3am here so didn't want to call a person) are working normally

Thought it was my device, tried both wcdma and lte but both failing. Restarted etc still the same. I have plenty data left on my plan too

Oh and I'm in Es**bleep** county/Windsor

Wow lol Ess - ex county lol that censor is too hilarious, had to leave that in

Re: Data Outage: June 30, 2021

computergeek541 — Wed, 30 Jun 2021 07:29:25 GMT

@Pawprints1986 wrote:
I just noticed mine is down as well. But SMS and 611 (it's 3am here so didn't want to call a person) are working normally

Thought it was my device, tried both wcdma and lte but both failing. Restarted etc still the same. I have plenty data left on my plan too

It's not just you who is having servcie difficulties. I can't say for sure how long this has been going on. By chance, I turned my device's Wi-Fi off to check something and noticed this outage.

Re: Data Outage: June 30, 2021

Pawprints1986 — Wed, 30 Jun 2021 07:30:06 GMT

I also just happened to notice about 10 minutes ago, but my device was off and charging (still a habit lol) so I couldn't say for how long? 🤔

But it's spanning 4 hours drive or about 400km at least, that we know of 😕

data not working

kevpatz777 — Wed, 30 Jun 2021 08:38:50 GMT

hi my data isn’t working. my payment has been deducted from my auto pay.

Re: data not working

Aditya402 — Wed, 30 Jun 2021 08:55:23 GMT

Same with me. Did it suddenly stop working around 2 hours ago?

Re: data not working

Pawprints1986 — Wed, 30 Jun 2021 09:28:30 GMT

Just tested again, mine is still not working... But SMS is still a go

Re: data not working

Salvo — Wed, 30 Jun 2021 09:38:49 GMT

Anyone with ideas why. Data not working ?

I can call out but no data

Thanks guys ....

Re: Data Outage: June 30, 2021

computergeek541 — Wed, 30 Jun 2021 09:53:49 GMT

I believe that everything may be functioning again. If not, try restarting your device to force your phone to disconnect and reconnect to the network. I think that Public Mobile and customers should feel fortunate that this didn't happen during the middle of the day.

Re: Data Outage: June 30, 2021

Salvo — Wed, 30 Jun 2021 09:56:51 GMT

It just started to work. Data is back every thing is working now

Guys

Re: Data Outage: June 30, 2021

Pawprints1986 — Wed, 30 Jun 2021 10:39:48 GMT

Mine is back now as well! Thankfully, I wasn't in a position that I *needed* it, but still felt better knowing its not a long term contact the mods type issue. Glad it wasn't just me!

Wonder what happened? 🤔

Any time I notice something may be going goofy I instantly text myself to check. Due to Sim swap fraud fear. Although my password is very strong and my info is incredibly difficult to duplicate thanks to windows character map on top of false info (for example Bob Barker but with all symbols vs standard letters). It's ridiculous to even need to do that at all but, guess that's a different rant for a different post lol 👀