topic Re: Data plan not getting updated in Get Support

Data plan not getting updated

ascwin01 — Thu, 06 Jan 2022 07:57:21 GMT

I have had the 25 dollar plan for the past 6 months or so my data has nver gotten updated.What should i do? One more question if I upgrade my plan and get the 2gb bonus is that for every single month 2gb bonus or just for the first month?

Re: Data plan not getting updated

softech — Thu, 29 Jul 2021 20:27:38 GMT

@ascwin01

your 2nd question is easier. The 2GB Bonus ONLY applies for NEW activation only. Existing customers do not have this 😞

what do you mean by "my data has nver gotten updated" ?

Re: Data plan not getting updated

ascwin01 — Thu, 29 Jul 2021 20:31:27 GMT

@softech

that so bs... we be loyal and stay with one plan but they never give us ant extra assets .

Re: Data plan not getting updated

ascwin01 — Thu, 29 Jul 2021 20:32:20 GMT

@softech

I believe im supposed to get 1GB but I get 0GB every month for some reason Im not been able to get in contact.

Re: Data plan not getting updated

hairbag1 — Thu, 29 Jul 2021 20:34:41 GMT

@ascwin01 wrote:
@softech
that so bs... we be loyal and stay with one plan but they never give us ant extra assets .

PM has been known to give us loyal customers, a freebie now and then. Usually around the Christmas season.

I'm still using the free Holiday data I received as well I have lotsa international long distance calling that they gave.

Would be nice if we could get in on that deal though, eh.

Re: Data plan not getting updated

Anonymous — Thu, 29 Jul 2021 20:35:49 GMT

@ascwin01 wrote:
I believe im supposed to get 1GB but I get 0GB every month for some reason Im not been able to get in contact.

@ascwin01

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s How To Contact Customer Service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Data plan not getting updated

ascwin01 — Thu, 29 Jul 2021 20:36:02 GMT

I haven't got any of those, is there way to contact public mobile representatives via phone.

Re: Data plan not getting updated

hairbag1 — Thu, 29 Jul 2021 20:40:35 GMT

@ascwin01...log into your account and view My Data & Add-ons or Plan Details to see what data you have. If you have the current $25 plan, you should have 1GB data to use.

My Plan

This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

Re: Data plan not getting updated

Anonymous — Thu, 29 Jul 2021 20:38:37 GMT

@ascwin01 wrote:
I haven't got any of those, is there way to contact public mobile representatives via phone.

@ascwin01

at public mobile Contact Customer Service by Moderator Team Only No via phone.

Re: Data plan not getting updated

hairbag1 — Thu, 29 Jul 2021 20:50:04 GMT

@ascwin01...have you logged in to your account and confirmed which plan you've subscribed to ?

This Community Forum is made up with PM users like yourself. We can help you understand but you need to co-operate and provide just a bit more details.

Re: Data plan not getting updated

Anonymous — Thu, 29 Jul 2021 20:50:11 GMT

@ascwin01 : A picture says a thousand words. Can you post a screenshot of your overview page. Blank out personal info of course.

If you don't see a line of data under My Data & Add-ons then you've used it all since your last renewal. Your phone might be set to flip to cell data when out of wifi range so then it's using your data. Or your phone is set to use cell data for OS and app updates. Turn that off. And it would be suggested to turn on cell data only when you need it. Not just on all the time. If you have an iphone then set iMessage to also be able to use SMS (rather than the internet for its instant messaging).

Re: Data plan not getting updated

hairbag1 — Thu, 29 Jul 2021 20:59:47 GMT

@Anonymous...Op is likely still working his way through the "Laundry List". 🤣

Re: Data plan not getting updated

softech — Thu, 29 Jul 2021 21:02:08 GMT

@ascwin01 wrote:
@softech
that so bs... we be loyal and stay with one plan but they never give us ant extra assets .

.. to be fair.. they did give us goodies.. they have been giving us Holiday Give-a-way.. free LD and free data.

.. and, the whole industry is like that.. they like new comers and they put existing customers last the list

back to your issue.. can you send us a screenshot of the Overview page about your add-on?

something like this.

if you see a line like above 500MB + 500MB .. there you are

if you don't , maybe it all used up?

Also, are you on Android, if so, change your Mobile Data , current cycle start date to the beginning of this cycle, then you will see if you ever use the data or which app used it.

Re: Data plan not getting updated

softech — Thu, 29 Jul 2021 21:02:32 GMT

@hairbag1 @Anonymous I can't stop laughing... 🤣

Re: Data plan not getting updated

Anonymous — Thu, 29 Jul 2021 21:15:02 GMT

@hairbag1 wrote:
@Anonymous...Op is likely still working his way through the "Laundry List". 🤣

@hairbag1 : Laundry list?! I would equate it to the city shopping list when you live out in the country and you go in to the big city for the big shop stopping everywhere to get everything you need for the next while spending the entire day doing all that. 🙄

Re: Data plan not getting updated

ascwin01 — Mon, 02 Aug 2021 01:55:26 GMT

it's saying this even though it's been the start of the month.

Re: Data plan not getting updated

Anonymous — Mon, 02 Aug 2021 01:59:36 GMT

@ascwin01 : Can you post your overview page? Blank out personal info of course.

Re: Data plan not getting updated

ascwin01 — Mon, 02 Aug 2021 02:02:54 GMT

Re: Data plan not getting updated

Anonymous — Mon, 02 Aug 2021 02:09:11 GMT

@ascwin01 : Ok. Nothing left. If you click on that View My Usage under Change Plan and then choose your own date range from July 17th and then click the header like data usage or something towards the right and then find the lines that mention data and then add up all the data usage...do you get something around about 1GB ie. 1024MB?

Re: Data plan not getting updated

ascwin01 — Mon, 02 Aug 2021 02:14:08 GMT

- Did not use a gigabyte at all this has been a problem for the past year, but since it was covid I did not bother as I didn't really need that data but now I may need it.

- The fact that they can't upgrade me to the new promotion too is pretty annoying as it is only for "new" customers.