topic Re: Phone password not working, locked out in Get Support

Phone password not working, locked out

jowilliams — Thu, 06 Jan 2022 07:57:17 GMT

I was setting up a government app that has lots of my private info on and did not have adequate security on my phone. It asked me to set up a password and now am locked out of my phone. Normally swipe to get in but asking for that password and keeps saying Incorrect password. I know I am entering the correct password that I just set up. Help! Can not access phone.

Re: Phone password not working, locked out

dabr — Thu, 29 Jul 2021 18:14:26 GMT

@jowilliams Not sure if it will help, but maybe try rebooting the phone?

Re: Phone password not working, locked out

JK8 — Thu, 29 Jul 2021 18:14:28 GMT

@jowilliams wrote:
I was setting up a government app that has lots of my private info on and did not have adequate security on my phone. It asked me to set up a password and now am locked out of my phone. Normally swipe to get in but asking for that password and keeps saying Incorrect password. I know I am entering the correct password that I just set up. Help! Can not access phone.

Are you locked out of your phone? Public Mobile cannot help you with the password to your phone.

Re: Phone password not working, locked out

softech — Thu, 29 Jul 2021 18:17:55 GMT

if it is local phone password, only you can unlock it and no one else

are you using just pin (numbers) or actual words? any chance it was cap locked when you set up?

Re: Phone password not working, locked out

softech — Thu, 29 Jul 2021 18:36:04 GMT

some phone can remotely unlock... but it certainly requiring you enabled the feature ahead of time.

For example, Samsung has Find my device service. I think Apple might have similar service.

Re: Phone password not working, locked out

t_p — Thu, 29 Jul 2021 18:54:29 GMT

If you Google your problem, there are many solutions proposed to gain access to a locked phone.

Example: What to Do if You Forget Your Android Phone Password - Techlicious

Dr.Fone - Screen Unlock : Android Lock Screen Removal

Just be sure to evaluate each suggestion carefully so not to do harm to your stored info.

Re: Phone password not working, locked out

Meow — Thu, 29 Jul 2021 18:42:40 GMT

Worst case scenario will be to get to the point to erase everything from your phone and put it in 'factory new' stage - like you just got the phone. I know on blackberry after 10 incorrect passwords phone erase 'itself'...

How come 'government app' can lock your phone???

Anyway, search internet, maybe there is painless solution for your problem.

Re: Phone password not working, locked out

Yummy — Thu, 29 Jul 2021 18:52:25 GMT

Few companies developed programs to break phone password in case it is lost. All legal!

One of them is drfone.wondershare.com.

Whatever you do, be careful not to erase your phone or all apps, data will be gone forever. If you do regular backups nothing to worry about, but if not...

Most important is not to panic! Do thorough internet search, read and decide what will be the best approach to gain access to your phone.

It is strange some 'gov. app' asked to you set password and now screwed up your phone. Foreign gov.?

Re: Phone password not working, locked out

Anonymous — Thu, 29 Jul 2021 18:55:58 GMT

My interpretation is that the installed app required more device security and perhaps didn't continue because of it. And then the user set up the required security. I suspect the password for that security was mis-typed in that process.

That's how I read it.

Re: Phone password not working, locked out

softech — Thu, 29 Jul 2021 19:00:02 GMT

@t_p wrote:
If you Google your problem, there are many solutions proposed to gain access to a locked phone.

Example: What to Do if You Forget Your Android Phone Password - Techlicious
Dr.Fone - Screen Unlock : Android Lock Screen Removal

Just be sure to evaluate each suggestion carefully so not to do harm to your stored info.

@t_p you link is about resetting the phone!!! I guess OP does not want to do that yet.. unless it is absolutely necessary.

Re: Phone password not working, locked out

jowilliams — Thu, 29 Jul 2021 20:42:40 GMT

No, not an issue with caps. I think someone else is correct that Public Mobile can not help me with this problem.

Re: Phone password not working, locked out

jowilliams — Thu, 29 Jul 2021 20:43:17 GMT

Thank you. Will look at that.

Re: Phone password not working, locked out

jowilliams — Thu, 29 Jul 2021 20:45:35 GMT

Thank you.

Government app app required that I have more security than I did (my error not having a password already set).

Re: Phone password not working, locked out

Issam25 — Sun, 01 Aug 2021 01:20:29 GMT

Re: Phone password not working, locked out

Anonymous — Sun, 01 Aug 2021 01:34:59 GMT

@Issam25 : Got a question? Is the subject line saying all you need?