topic Re: No access to Data after making payment in Get Support

No access to Data after making payment

ifyAakaegbusi — Thu, 06 Jan 2022 07:57:15 GMT

I made payment and renewed my data plan but I don't have access to data/ internet yet

Re: No access to Data after making payment

softech — Tue, 29 Jun 2021 19:24:09 GMT

@ifyAakaegbusi Was your account in Suspended Status earlier?

What is it showing on My Account for Available Fund? is it $0 or some amount there?

If you go to transaction history, can you confirm that it is showing what you just paid?

If so, go back to the Overview Tab and do you see the button "Restart my current plan"? If so, click the button. Then logon from My Account and reboot your phone and see if it works

Re: No access to Data after making payment

Anonymous — Tue, 29 Jun 2021 19:29:08 GMT

if your account in Status Activate,

do rebooting your phone - This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: No access to Data after making payment

darlicious — Tue, 29 Jun 2021 19:34:30 GMT

@ifyAakaegbusi

Is your data counter showing on your overview page at the bottom left?

Re: No access to Data after making payment

esjliv — Tue, 29 Jun 2021 22:22:18 GMT

@ifyAakaegbusi wrote:
I made payment and renewed my data plan but I don't have access to data/ internet yet

@ifyAakaegbusi

So I am assuming you have calling and texting services?

If rebooting your phone does not gain you access to your data, and your data line is showing on your Overview tab, try a Reset of your Network Settings.

Also, ensure your Data option is enabled.

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 04:28:09 GMT

I have rebooted my phone and I am still not connected.

Please where can I find 'Restart my current plan'? Can't seem to find it.

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 04:29:49 GMT

Status is Active and Available funds is $25

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 04:30:33 GMT

Rebooted phone, still not connected.

Re: No access to Data after making payment

Anonymous — Wed, 30 Jun 2021 04:31:57 GMT

@ifyAakaegbusi : There's no self-serve early renewal. You need to ask the moderators.

You could choose to change to a different plan. Or you could buy data add-ons to hold you over until your next renewal. Then the add-on just steps back and waits to be needed again.

Maybe post a screenshot of your overview page. Blank out personal info of course.

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 04:35:14 GMT

Please how can I connect with the moderators?

Re: No access to Data after making payment

Anonymous — Wed, 30 Jun 2021 04:38:48 GMT

@ifyAakaegbusi : Click on the cartoon quote button lower ~~left~~ (edit: oops..right) and muddle your way through the chatbot to get to Submit ticket.

But when is your next renewal? The date on the top of the overview page?

Re: No access to Data after making payment

computergeek541 — Wed, 30 Jun 2021 04:45:15 GMT

@ifyAakaegbusi wrote:
Status is Active and Available funds is $25

When was your last renewal and when is your next going to be? Simply adding funds doesn't renew your plan, nor does it add more data.

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 05:51:01 GMT

My next renewal is July 9th

Re: No access to Data after making payment

ifyAakaegbusi — Wed, 30 Jun 2021 05:52:59 GMT

How do I get connected then? Currently out of data

Re: No access to Data after making payment

Anonymous — Wed, 30 Jun 2021 05:55:03 GMT

@ifyAakaegbusi : You can change plan. You can buy add-ons. You can ask to renew plan early. Did you contact the moderators from earlier?

Re: No access to Data after making payment

computergeek541 — Wed, 30 Jun 2021 05:56:44 GMT

@ifyAakaegbusi wrote:
How do I get connected then? Currently out of data

Z10user4 answered this earlier. You need to do one of the following:

1. purchase a data add-on

2. ask moderators for a early renewal

3. make an immediate change to a different plan (you won't be able to get your old plan back if it is no longer offered and some promotions fall off the account if you change your plan)

Re: No access to Data after making payment

darlicious — Wed, 30 Jun 2021 06:14:47 GMT

@ifyAakaegbusi

If you are already out of data and currently on the $25/1gb plan then maybe you should switch to the $35/3gb plan and choose change plan now. You will start a new 30 day cycle with 2gb of data more than your current plan for only $10 more.

Re: No access to Data after making payment

ifyAakaegbusi — Thu, 01 Jul 2021 03:13:04 GMT

Thanks so much, I upgraded, changed plan and it worked..