topic Re: Change Plans in Get Support

Change Plans

Ryder — Thu, 06 Jan 2022 07:57:08 GMT

Trying to change my plan and the pages aren't working. I"m getting an "oops, somethings not working" message. I went through SIMon and followed all instructions. I get to the page that the plans are supposed to be listed and they aren't. My account is active.

Re: Change Plans

Triguy — Thu, 29 Jul 2021 16:48:43 GMT

Try using a different browser. Also try clearing your cache and cookies then reboot.

Also it is recommended to make change on next renewal so you don't lose any unused minutes, texts, or data.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Change Plans

Anonymous — Thu, 29 Jul 2021 16:47:20 GMT

@Ryder

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

and also i suggest you can try Logout and after 2 minutes log in to do it you know

very important to do it Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and if is it not going through you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Change Plans

Anonymous — Thu, 29 Jul 2021 16:49:52 GMT

@Ryder

How To Change Your Plan visit Here for more information.

Re: Change Plans

Ryder — Thu, 29 Jul 2021 17:02:14 GMT

Thanks for the tips. I"ve tried different browsers, different devices and different internet. I'm at the end of my billing cycle. I've sent a private message.

Re: Change Plans

softech — Thu, 29 Jul 2021 17:05:03 GMT

@Ryder It is working for me.. except I didn't make the plan change in the end

Did the page load at all? or you got error out when you click Change Now or Change in the next cycle?

Re: Change Plans

Anonymous — Thu, 29 Jul 2021 17:07:16 GMT

@Ryder : Yup. Me too. Sometimes it just gets into a mood. If the "Payment due before" is tomorrow then you have until 11:59pm ET tonight to schedule the change. So try again in a while.

Re: Change Plans

esjliv — Thu, 29 Jul 2021 22:14:47 GMT

@Ryder wrote:
Thanks for the tips. I"ve tried different browsers, different devices and different internet. I'm at the end of my billing cycle. I've sent a private message.

Hello @Ryder

Try opening a TAB in incognito mode. This method can help with finicky websites.

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.