topic Re: Need help activating sim (gave Wrong IMEI) in Get Support

Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 06 Jan 2022 07:57:04 GMT

I have set up a Public mobile account for my friend and the phone has 2 imei numbers/2 card slots and I used the wrong one when activating the public mobile plan (the bell sim card was in the #2 sim slot and i used the #1 sim slot IMEI for activation) so the phone number did not fully transfer (cannot get incoming calls but can text and call out.

What i did just now was to install the bell sim card in the number 1 slot which would be the same IMEI i used when activating Public mobile and was hoping it would start working but no joy. Can i get a PM from someone who can clear up the issues , Thanks.

Re: Need help activating sim (gave Wrong IMEI)

Anonymous — Thu, 29 Jul 2021 15:10:56 GMT

@dough13 : I guess this is a drawback of using IMEI for transferring on a dual-SIM phone. Why not just use account #?

You still need to leave the old SIM in to confirm the transfer. Don't yet because you might cancel out the wrong number. Or the port will fail. Either way call the porting support number at 1877totelus.

Re: Need help activating sim (gave Wrong IMEI)

LurganIeUk — Thu, 29 Jul 2021 15:10:14 GMT

Since when do you give your IMEI. Once the SIM is registered PM will automatically know your IMEI number.

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 29 Jul 2021 15:13:19 GMT

he has a prepaid account and he didnt know the acc number off hand

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 29 Jul 2021 15:15:37 GMT

when activating the sim it asked for the acc number or IMEI number i chose to use the second option since my friend didnt have his bell account number handy but i wrote down the wrong IMEI when activating. he wanted to use the same ph number.

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 29 Jul 2021 15:35:12 GMT

Called 1877totelus but no joy. Thanks for the help by the way.

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 29 Jul 2021 15:37:26 GMT

The only issue now is that i cannot receive calls i can call out and receive texts should i just wait now?

Re: Need help activating sim (gave Wrong IMEI)

softech — Thu, 29 Jul 2021 15:40:45 GMT

@dough13 wrote:
The only issue now is that i cannot receive calls i can call out and receive texts should i just wait now?

@dough13 are you porting in your number? If so, that is normal.

have you reply YES to the SMS from your old carrier ? If you have replied YES within 90 mins, it's all good. Just keep reboot the phone every 15 mins and the porting should complete soon

Re: Need help activating sim (gave Wrong IMEI)

Anonymous — Thu, 29 Jul 2021 15:43:24 GMT

@dough13 : It's normal to not receive calls until the port is complete. But your port is in a weird state. It should simply fail as you would have a mis-matched phone number to SIM-slot-IMEI. What happened when you called the porting department? Can you find the account #?

Re: Need help activating sim (gave Wrong IMEI)

LurganIeUk — Thu, 29 Jul 2021 15:52:18 GMT

@dough13 wrote:
he has a prepaid account and he didnt know the acc number off hand

Ok that makes sense and I have heard of that. BUT is it part of the online activation process??

Re: Need help activating sim (gave Wrong IMEI)

LurganIeUk — Thu, 29 Jul 2021 15:54:05 GMT

Who was the old carrier?.

BTW if you used the wrong IMEI....I hope you did not inadvertently close an account that you still need??

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Thu, 29 Jul 2021 16:01:21 GMT

the old carrier is bell and its a prepaid plan using a card. i got the text from bell asking to allow the transfer and replied yes to transfer but i also have a public mobile sms that says we are having trouble transfering due to incorrect ESN/Meid

Re: Need help activating sim (gave Wrong IMEI)

Anonymous — Thu, 29 Jul 2021 16:04:37 GMT

@dough13 : Were there instructions to follow in that text?

@LurganIeUk :

Re: Need help activating sim (gave Wrong IMEI)

softech — Thu, 29 Jul 2021 16:12:32 GMT

@dough13 if you got the text from Bell.. it should be good

did you call the porting team yet? Let me send you the number via private message here. Check your community inbox (envelop icon on the top right)

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Fri, 30 Jul 2021 01:12:53 GMT

I dialed 1877totelus and it failed. i see the number you sent in my priv msg i will call it soon as i can.

thanks

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Fri, 30 Jul 2021 01:21:58 GMT

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Fri, 30 Jul 2021 01:47:45 GMT

Public mobile called but i missed the call they said i need the correct IMEI number to complete the transfer (gave them the wrong sim slot IMEI ) so i will call them tomorrow and see what happens. I do have the public mobile Sim card in the same slot with the same IMEI as I signed up with now so maybe they can just redo the activation with the original sign up info and it will work this time if not ill just tell them to give him a new number and be done with it...

Thanks for the help.

Re: Need help activating sim (gave Wrong IMEI)

Anonymous — Fri, 30 Jul 2021 02:32:25 GMT

@dough13 : When you got the text from Bell, which sim slot was that Bell SIM in?

Maybe none of this matters though. But put the Bell SIM back in the slot it was in when you got the text. Use that SIM slot as the "correct" IMEI to give when you talk to them. I don't know if you'll get another text. But hopefully the right number of the right account will be properly transferred.

Did you have a working SIM in the other SIM slot when you activated?

Re: Need help activating sim (gave Wrong IMEI)

cavemantoronto — Fri, 30 Jul 2021 05:28:52 GMT

@dough13 wrote:
Public mobile called but i missed the call they said i need the correct IMEI number to complete the transfer (gave them the wrong sim slot IMEI ) so i will call them tomorrow and see what happens. I do have the public mobile Sim card in the same slot with the same IMEI as I signed up with now so maybe they can just redo the activation with the original sign up info and it will work this time if not ill just tell them to give him a new number and be done with it...
Thanks for the help.

The moderarators have different hours than the porting team so it might be faster to make a ticket using the chatbot. The moderator can update the IMEI for the porting.

Re: Need help activating sim (gave Wrong IMEI)

dough13 — Fri, 30 Jul 2021 13:26:14 GMT

@dough13 : When you got the text from Bell, which sim slot was that Bell SIM in?

Did you have a working SIM in the other SIM slot when you activated?

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I dont have the phone right now but i prob will have to put the bell sim back in to get the text. i did move the bell sim to slot 1 before i removed it so that IEMI should have registered on the network as well which was also the slot with the IMEI I originally gave Public mobile when i activated the sim which may or may not help. I am thinking i need to start the process over by installing the bell sim calling Public mobile , replying to the bell text if i get one then install the public mobile sim in the same slot which will be sim 1 this time..