topic Re: getting angry with public mobile in Get Support

getting angry with public mobile

anndave88 — Thu, 06 Jan 2022 07:56:56 GMT

sure is hard to get an answer...

Payment Due Before: Jul 27, 2021

today is the 28th. used all data last month. new cycle has started. data still 'paused'

do i lose data forever?

Re: getting angry with public mobile

popping — Mon, 28 Jun 2021 21:57:38 GMT

@anndave88 wrote:
sure is hard to get an answer...

Payment Due Before: Jul 27, 2021
today is the 28th. used all data last month. new cycle has started. data still 'paused'
do i lose data forever?

Your account renewed yesterday.

Check the usage history to find out how much data you used for 1.5 days.

Is your data usage line showing on the overview page after login?

Re: getting angry with public mobile

anndave88 — Mon, 28 Jun 2021 21:59:57 GMT

used zero as it has been turned off

acct shows 30MB used but it said the same week ago when i ran out of last months data

Re: getting angry with public mobile

Anonymous — Mon, 28 Jun 2021 22:03:46 GMT

@anndave88 : Could you post a screenshot of your overview page so we can see what you see. Blank out personal info of course.

Re: getting angry with public mobile

Anonymous — Mon, 28 Jun 2021 22:05:58 GMT

more information for Managing Your Data Usage visit HERE

check out your device for all apps.

Re: getting angry with public mobile

hTideGnow — Mon, 28 Jun 2021 22:06:16 GMT

@anndave88 wrote:
used zero as it has been turned off

acct shows 30MB used but it said the same week ago when i ran out of last months data

@anndave88 Do you meant PM My Account showing over used 30MB? or your phone Data History showing that?

Also, to to PM My Account Usage History, you can sort them by Usage Type, Look for those Web usage from the last 2 days, do they add to 30Mb or more?

if both confirm 30Mb used, check the phone again. Did you setup Data Limit on the phone level? Some phone setting can stop your data usage after you reach the Max. you set on the phone level. If so, maybe the cycle the phone used didn't match your actual PM cycle (phone always uses monthly cycles while PM uses 30 days.)

Re: getting angry with public mobile

anndave88 — Mon, 28 Jun 2021 23:19:51 GMT

Did you setup Data Limit on the phone level? Some phone setting can stop your data usage after you reach the Max

............................

ummmm , ya, i'm the idiot here. forgot about this. you nailed it. thank you.

feel free to disparage my tech skills as needed!

thx again.