topic Re: No service in Get Support

No service

Zai23 — Thu, 06 Jan 2022 07:56:46 GMT

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

softech — Mon, 28 Jun 2021 14:05:27 GMT

are outgoing calls working? just incoming failed?

try reseating your SIM (power off, remove sim, wipe it clean and put everything back)

if still fails, try to change the network to 3G Only and see if incoming calls working again

esjliv — Mon, 28 Jun 2021 14:19:15 GMT

@Zai23 wrote:
Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

Hello @Zai23 ,

Are you a new customer....did you just activate with a new number or port in a number?

Things to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted here:

BlueB — Mon, 28 Jun 2021 14:46:07 GMT

One additional thing - since Public Mobile is on the Telus network, double check your area to ensure there's no outages:

Let us know how things go and any details/updates! 🙂