topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

Minhle391 — Thu, 06 Jan 2022 07:56:30 GMT

Hello,

I want to transfer my phone number in Public Mobile to Shaw, however, I can't do that. Could you please help me? It is quite urgent, thanks

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 27 Jun 2021 01:02:34 GMT

@Minhle391 : Your account here needs to remain active until finished. You need to leave this SIM in and reply to a confirmation text. The rest is up to Shaw to help you.

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:07:09 GMT

@Minhle391 wrote:
Hello,
I want to transfer my phone number in Public Mobile to Shaw, however, I can't do that. Could you please help me? It is quite urgent, thanks

@Minhle391 you need to specify what is the reason you can't transfer.

generally speak, your PM account MUST BE ACTIVE to port out your number.

Also, while most number can be transfer to another provider, there are some limitation still. It could be the reason that Shaw does not have the proper "rate centre" for that phone number. What is the area code and the first 3 digits of the phone number you want to transfer?

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:06:38 GMT

Yes, I do. My PM account is still activate

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:07:02 GMT

my area code is 236

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:08:20 GMT

@Minhle391

https://cnac.ca/data/COCodeStatus_NPA236.htm

look up the first 3 digits for your phone number to see if Shaw has a rate centre there.

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:08:54 GMT

The Shaw agency tried to transfer my phone number to Shaw mobile, however, it is rejected 3 times so she asked me to contact PM customer service

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 27 Jun 2021 01:10:10 GMT

@Minhle391 : Ok the first part is fulfilled.

The second part is, when you requested the transfer at the Shaw side, did you leave the Public Mobile SIM in your phone to wait for a text asking to confirm the transfer?

You get a 90 minute window to reply.

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:11:46 GMT

@Minhle391 another thing is .. do you have the PM SIM on a phone and receive the PM SMS? you need to reply YES within 90 min

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:12:36 GMT

Thank you, but the problem is I haven't received any message from PM to give a confirmation

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:13:55 GMT

@Minhle391 you can open a ticket with PM here

https://urlshortner.tiia.ai/Lc9xk8

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

(reference: Port Fraud Protection (publicmobile.ca)

)

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:13:56 GMT

but I haven't received any SMS from PM for 3 hours

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 27 Jun 2021 01:14:48 GMT

@Minhle391 : Again...you would only receive that with the Public Mobile SIM in a phone. Did you do that?

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:15:16 GMT

I did one, but it is said to wait for 48 hours, it is too late for me

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:15:30 GMT

@Minhle391 wrote:
but I haven't received any SMS from PM for 3 hours

@Minhle391 open a ticket with PM with the link on my previous post

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:15:57 GMT

Yes, I am still keeping PM sim in my phone until now

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:17:10 GMT

@Minhle391 wrote:
I did one, but it is said to wait for 48 hours, it is too late for me

@Minhle391 mod can reply as fast as 16 mins (another member got this this morning).. and up to 48 hours.

Open now, if you are lucky,maybe you will get a reply tonight, if not, likely tomorrow. Usually you don't need to wait 48 hours

If you are URGENT, open a ticket NOW..

Re: Transferring or Changing your Phone Number

Minhle391 — Sun, 27 Jun 2021 01:17:04 GMT

I did it, but it is said 48 hours to have a response

Re: Transferring or Changing your Phone Number

Anonymous — Sun, 27 Jun 2021 01:22:35 GMT

@Minhle391 : _Up_ to 48 hours. ~~Did you leave the Public Mobile SIM in the phone?~~

Edit: Sorry. Just noticed you said you did. So leaving the SIM in, can you ask Shaw to try the transfer again from their end?

Re: Transferring or Changing your Phone Number

softech — Sun, 27 Jun 2021 01:19:19 GMT

@Minhle391 Check your Community inbox. I have sent you a number you can try . I am certain this team deal out Porting INTO PM.. not sure if they do porting out request. But you can try..