topic Re: Reactivate my account in Get Support

Reactivate my account

treefrog — Thu, 06 Jan 2022 07:56:14 GMT

Hi everyone,

I'm reactivating my account but I need to change plans first. What's the right way to do this?

Thank you

Re: Reactivate my account

hTideGnow — Sat, 26 Jun 2021 03:43:42 GMT

@treefrog once plan is expired/suspended, you can only reactivate with current plan.

To change plan first, you will have to contact Mod.

Re: Reactivate my account

treefrog — Sat, 26 Jun 2021 03:47:17 GMT

Really? I thought there was a way?

Re: Reactivate my account

hTideGnow — Sat, 26 Jun 2021 03:50:11 GMT

checking it again, yes, there is actually a way to do so:

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/td-p/282776

Re: Reactivate my account

treefrog — Sat, 26 Jun 2021 04:04:55 GMT

I followed the procedure and submitted the payment $7 but now a new payment popped up for $10 ?

Re: Reactivate my account

hTideGnow — Sat, 26 Jun 2021 04:10:14 GMT

what plan are you changing to ?

If you go back to Payment -> Transaction history, what did it show?

Re: Reactivate my account

darlicious — Sat, 26 Jun 2021 05:04:08 GMT

@treefrog

Have you been able to change your plan?

Re: Reactivate my account

treefrog — Sat, 26 Jun 2021 05:15:24 GMT

@darlicious @hTideGnow

Well I managed to figure it out.The payment went through but it was prompting me to pay $10. So I went to my payment history which showed my payment went through and my plan was charged. But now my next renewal tells me my plan is $10? Is this a glitch?

Re: Reactivate my account

darlicious — Sat, 26 Jun 2021 05:18:46 GMT

@treefrog

I have heard of the $10 plan amount owing for your next renewal. It should clear up and show the correct amount by morning. So probably a glitch.

Re: Reactivate my account

hTideGnow — Sat, 26 Jun 2021 18:32:32 GMT

@treefrog so at least you are good for this cycle ? Let's wait couple days and see if amount owing is still $10 🙂

Re: Reactivate my account

treefrog — Sat, 26 Jun 2021 22:33:22 GMT

@darlicious @hTideGnow

You were correct but I logged in today my account is all normal it's got the right plan price. Strange glitch that is it would be nice if they fixed the way that comes up when you're changing plans and trying to pay it did give me a warning though that if I move forward I would repeat my actions so that's when I backed out and everything turned out okay.

Re: Reactivate my account

hTideGnow — Sun, 27 Jun 2021 02:24:10 GMT

@treefrog thanks for the update. At least all good now.

Welcome Back to PM 🙂