topic Re: Money not added in Get Support

Money not added

Dawnmarie2021 — Thu, 06 Jan 2022 07:56:12 GMT

I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

Re: Money not added

softech — Fri, 25 Jun 2021 21:38:15 GMT

@Dawnmarie2021 wrote:
I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

did you confirm with our credit card online that PM did take $40 from it?

Also, on My Account, anything showing up on the Available Fund? just $18? How about the Payment-> Transaction History? is it showing the transaction ($40) you just made?

Re: Money not added

Staliger — Fri, 25 Jun 2021 21:42:46 GMT

@Dawnmarie2021 Check your Transaction History. Does it show your recent $40 payment in the Credit column?

Re: Money not added

Anonymous — Fri, 25 Jun 2021 21:44:40 GMT

@Dawnmarie2021 : Were you reactivating your account from a suspension? Maybe you previously had $3 in your account and maybe you're on the $25 plan.

Try restarting the phone. Check 611 for account status or the self-serve page.

Re: Money not added

Dawnmarie2021 — Fri, 25 Jun 2021 22:09:59 GMT

Not reactiving no, but just bought the phone and adding plan for first time but have been using plan and same phone number

Re: Money not added

darlicious — Fri, 25 Jun 2021 22:29:12 GMT

@Dawnmarie2021

Check your transaction history. Or post it and we will help you figure it out but remove all personal info. account # etc....first.

Re: Money not added

Dawnmarie2021 — Fri, 25 Jun 2021 22:32:54 GMT

Re: Money not added

Dawnmarie2021 — Fri, 25 Jun 2021 22:33:43 GMT

It won't let me log in to my account for some reason but my text have gone through

Re: Money not added

Anonymous — Fri, 25 Jun 2021 23:33:27 GMT

@Dawnmarie2021 : What recording do you get when you dial 611? Hopefully it's your $18 balance and the next renewal date of about 30 days away.

Re: Money not added

esjliv — Sat, 26 Jun 2021 00:50:44 GMT

@Dawnmarie2021 wrote:
I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

@Dawnmarie2021

Did you use a credit card to add the $40? Does your credit card show the transaction?

Some trouble-shooting to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Re: Money not added

softech — Sat, 26 Jun 2021 01:59:17 GMT

@Dawnmarie2021 how did you add the fund if you cannot login My Account?? Did you use 611?

I think you should try login first, maybe with the Forgot Password link or contact Mod to reset.

In the mean time, confirm you CC online to see how much PM charged you