topic Re: US roaming problem in Get Support

US roaming problem

ccgibbs — Thu, 06 Jan 2022 07:55:56 GMT

Hello! I purchased the 10 day US bundle with data, talk, and text. Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US. Incoming texts are included.' I turned on data roaming on my Samsung S7. I've turned the phone off and on a bunch of times. Under mobile networks I have the access point names Mobile Internet, Public Mobile, and Tethered Mobile Internet. The network operator says AT&T. Any suggestions? Thanks!

My Add-ons

US Roaming - 250 MB Data (10-day)

US Roaming - Unlimited Talk (10-day)

US Roaming - Unlimited Text (10-day)

Re: US roaming problem

esjliv — Wed, 28 Jul 2021 01:41:01 GMT

@ccgibbs wrote:
Hello! I purchased the 10 day US bundle with data, talk, and text. Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US. Incoming texts are included.' I turned on data roaming on my Samsung S7. I've turned the phone off and on a bunch of times. Under mobile networks I have the access point names Mobile Internet, Public Mobile, and Tethered Mobile Internet. The network operator says AT&T. Any suggestions? Thanks!
My Add-ons
US Roaming - 250 MB Data (10-day)
US Roaming - Unlimited Talk (10-day)
US Roaming - Unlimited Text (10-day)

Hello @ccgibbs

I suggest you contact Moderators for help. It looks like you have 2 listed, would could mess things up with these Roaming addons.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: US roaming problem

Anonymous — Wed, 28 Jul 2021 01:59:31 GMT

@ccgibbs : Do you have a decent signal reception? You could try to manually connect to T-Mobile too rather than AT&T.

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:00:49 GMT

Thanks. I tried the chatbot and it sent me to this forum. I suppose I can try the second method. Thanks.

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:01:26 GMT

OK I can try and figure out how to do that

Re: US roaming problem

softech — Wed, 28 Jul 2021 02:04:16 GMT

@ccgibbs you can try both T-Mobile or AT&T and see which one is working well for you. Also, is the data working?

From the front screen, tap Apps.
Choose Settings.
Choose Mobile Networks (or More Networks, then Mobile Networks)
Choose Network Operators.
Choose the Network from the list you would like to connect to.

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:04:31 GMT

I'm not sure how to connect to T-mobile

Re: US roaming problem

Anonymous — Wed, 28 Jul 2021 02:05:22 GMT

@ccgibbs : Do you have an iOS or Android phone?

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:05:40 GMT

Sorry I missed the steps at the bottom! When I search for networks it just spins and nothing comes up

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:05:58 GMT

android samsung s7

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:08:35 GMT

OK wait it finally found some networks. Tried T-mobile and nothing worked. Will try AT&T.

Re: US roaming problem

Anonymous — Wed, 28 Jul 2021 02:09:53 GMT

@ccgibbs : Sorry. Yes. You said that. Let it keep spinning. It could take a short while to pick up networks. Did you have any bars?

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:10:10 GMT

No none of those are working

Re: US roaming problem

softech — Wed, 28 Jul 2021 02:10:16 GMT

@ccgibbs which states and city you are at?

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:10:43 GMT

I am in a city and have all bars

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:10:59 GMT

Iowa City, Iowa

Re: US roaming problem

softech — Wed, 28 Jul 2021 02:14:40 GMT

AT&T should have better coverage in Iowa.. but you will tell us your experience..

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:21:11 GMT

Is there perhaps a problem with the access point name? I have mobile internet, public mobile, and tethered mobile internet.

Re: US roaming problem

ccgibbs — Wed, 28 Jul 2021 02:21:57 GMT

Thanks. I can't get it to work with AT&T.

Re: US roaming problem

softech — Wed, 28 Jul 2021 02:32:44 GMT

@ccgibbs wrote:
Thanks. I can't get it to work with AT&T.

@ccgibbs you can't or you can?