topic Re: Swap SIM card in Get Support

Swap SIM card

victoria2003 — Thu, 06 Jan 2022 07:55:53 GMT

Hi! My sim card is not working well anymore. I tried it in another phone but the LTE did connect easily. Can I swap my sim card at a Public mobile store?

Re: Swap SIM card

Anonymous — Fri, 25 Jun 2021 14:15:49 GMT

@victoria2003 : Only the moderators can apply a new SIM to accounts. But what's working? Calls in/out? Texts in/out? Internet? And those tested in another phone?

Re: Swap SIM card

Triguy — Fri, 25 Jun 2021 14:35:17 GMT

Here is more info about sim card swap fraud.

https://www.publicmobile.ca/en/bc/get-help/articles/sim-swap-fraud

You will need to submit a ticket to a moderator.

Re: Swap SIM card

softech — Fri, 25 Jun 2021 15:47:25 GMT

@victoria2003 wrote:
Hi! My sim card is not working well anymore. I tried it in another phone but the LTE did connect easily. Can I swap my sim card at a Public mobile store?

Sometimes it's not the SIM card causing the LTE connect issue but the phone or settings.

What kind of phone do you have?

If you need to swap SIM, you need to get one .. but don't get it from PM online, it takes as many as 3 weeks or more. Try to get it from local kiosks or from Amazon if you have Prime membership.

Re: Swap SIM card

Anonymous — Fri, 25 Jun 2021 17:08:48 GMT

how you know your SIM card is the issue !
maybe your device may be the cause the issue !
what is your issue when you put it your SIM card,

i suggest you to do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

and do rebooting your phone - This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you want to buy it a brand new SIM card .

I suggest you when you getting a NEW SIM card is better for you,

and go to any Retail store and buy it righ a way,

Where To Buy A SIM

You can purchase a Public Mobile SIM card at a variety of retail locations. Click HERE to open our store locator and find the closest retailer to you.

Too easy buy it online visit HERE , or Pickup 1-2 Hours.

Good Luck

Re: Swap SIM card

esjliv — Sat, 26 Jun 2021 01:25:51 GMT

@victoria2003 wrote:
Hi! My sim card is not working well anymore. I tried it in another phone but the LTE did connect easily. Can I swap my sim card at a Public mobile store?

@victoria2003

Before obtaining a new PM SIM and having the Moderators SWAP the number, what trouble-shooting have you tried to help your Data connection?

Have you tried a Reset of Your Network settings?