topic Re: SIM not working how do I get a refund? in Get Support

SIM not working how do I get a refund?

danialabdullah — Thu, 06 Jan 2022 07:55:36 GMT

Re: SIM not working how do I get a refund?

computergeek541 — Tue, 27 Jul 2021 20:17:28 GMT

Generally, there are no refunds. Public Mobile is far more likely to get your service working that to issue a refund. Some details would help so that members could provide some advice.

Re: SIM not working how do I get a refund?

Anonymous — Tue, 27 Jul 2021 20:18:09 GMT

@danialabdullah : Did you go through all the activation process? Did you try to transfer a number from another provider? What is the make/model/submodel of the phone? Is it unlocked?

Re: SIM not working how do I get a refund?

danialabdullah — Tue, 27 Jul 2021 20:22:37 GMT

The iPhone is a xr and I’m generally confused because I tried restarting the phone turning on airplane mode and nothing is working.what should I do

Re: SIM not working how do I get a refund?

JK8 — Tue, 27 Jul 2021 20:26:44 GMT

@danialabdullah wrote:
The iPhone is a xr and I’m generally confused because I tried restarting the phone turning on airplane mode and nothing is working.what should I do

Can you confirm that you activated your account by seeing if there is a charge on your credit card?

Re: SIM not working how do I get a refund?

Anonymous — Tue, 27 Jul 2021 20:27:25 GMT

@danialabdullah : Well...turn _off_ airplane mode for starters 🙂 if you haven't already.

Did you buy the iphone new or used and from a Canadian vendor?

Can you log in to your self-serve account?

Can you connect via USB to a computer running itunes and check for any updates.

Re: SIM not working how do I get a refund?

danialabdullah — Tue, 27 Jul 2021 20:33:01 GMT

I tried the activation process and it said invalid SIM card number and I reset my phone and tired everything nothing seems to work

Re: SIM not working how do I get a refund?

danialabdullah — Tue, 27 Jul 2021 20:34:07 GMT

I went to a store to buy this plan and paid cash so I have the transaction paper

Re: SIM not working how do I get a refund?

darlicious — Tue, 27 Jul 2021 20:38:07 GMT

@danialabdullah

I strongly suspect you are having the same issue as many others in the past 10 days.....your sim card did not provision correctly upon activation. Test the sim in another phone if possible if still nothing you might as well just contact the moderators now.....

Either by private message or thru simon the chatbot. Type "sim not provisioned upon activation" and "human" and follow the prompts to submit your ticket. Wait times are are less than an hour.

Re: SIM not working how do I get a refund?

Fr10 — Tue, 27 Jul 2021 20:44:53 GMT

Even with the receipt and depending on the retailer they might just don't care and tell you to buy a new one.

Re: SIM not working how do I get a refund?

softech — Tue, 27 Jul 2021 20:48:10 GMT

@danialabdullah as you have tried activation, please confirm if PM already took the money from your credit card. If so, please follow @darlicious instructions to open ticket with mod and they will reset the account on the system and it should resolve your issue

if PM did not take money from your credit card , then it wasn't activation yet. You can try activation again and if it fails (and confirm PM didn't charge you ), you might want to go back to the store where you got it from to exchange for another SIM

Re: SIM not working how do I get a refund?

darlicious — Tue, 27 Jul 2021 20:49:55 GMT

@Fr10

Yes that is basically true....the sim card isn't likely a dud it just needs reprovisioning by the moderators.

Re: SIM not working how do I get a refund?

mk99 — Tue, 27 Jul 2021 20:50:07 GMT

I had the same issue and I just went to the retailer ASAP kindly explaining to them the issue and showing proof it is the same SIM that I want to refund or exchange and they will understand.

Re: SIM not working how do I get a refund?

darlicious — Tue, 27 Jul 2021 20:58:07 GMT

@J_PM

Is public mobile going to acknowledge that there is an issue with the activation system not provisioning a much higher percentage of sim cards than usual. If we are informed we can advise customers so that their first instinct isnt to demand a refund and blow this pop stand? 🤔

Re: SIM not working how do I get a refund?

danialabdullah — Tue, 27 Jul 2021 21:39:15 GMT

I went to a store to buy this plan and paid cash so I have the transaction paper

Re: SIM not working how do I get a refund?

darlicious — Tue, 27 Jul 2021 22:16:09 GMT

@danialabdullah

Have you contacted the moderators yet? They will have it working within an hour for you.

Re: SIM not working how do I get a refund?

esjliv — Wed, 28 Jul 2021 02:22:45 GMT

@danialabdullah wrote:
I went to a store to buy this plan and paid cash so I have the transaction paper

HEllo @danialabdullah

Try one or more of the below:

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: SIM not working how do I get a refund?

pmuser603 — Fri, 06 Aug 2021 22:52:55 GMT

Same issue.

Sim not working.

I have a couple of unlocked iPhones and both see the public mobile network but when I try to phone or text, nothing.

Original ticket was not helpful so they issued a new ticket.

Ask if I could get a new SIM card and credit me, they said no and will not help.

This leads me to believe there are issues with their system and new accounts.

I asked for a credit to my account and they gave it to me.

It has been two days since the issue of the new ticket and not a peep on status.

Hopefully this will be resolved soon.

Re: SIM not working how do I get a refund?

darlicious — Fri, 06 Aug 2021 23:17:15 GMT

@pmuser603

Have you checked your private messages for a reply from a CSA? Is there a little number by the envelope icon at the top right corner of your screen next to your avatar? Unanswered support tickets are closed after 48 hours you will have to start over if you have not replied.

Re: SIM not working how do I get a refund?

darlicious — Fri, 06 Aug 2021 23:22:10 GMT

@pmuser603

In the meantime connect your iPhone to WiFi or iTunes and check for any software and/or carrier updates. That may be all you need to do to get your service working with pm. iPhones require extra steps......if you still don't have service then your SIM card may need reprovisioning.